Sounds like an error we had one one of our libraries a while back. I think it indicates a hardware issue with the changer assembly, so it's unable to move the tapes around. Could possibly the drive belt or motor or something else has failed or is faulty. Best bet if it's under support warrenty would be to contact your supplier and get an engineer out to repair it.
Of course if they're anything like Dell they'll insist that you first update your drivers and firmware, since as we all know, it's very common for hardware that's been working fine for ages to suddenly develop a hardware fault due to the software being out of date... *grumble*
It is observed that the error you have mentioned may occur due to tape device hardware or SCSI Bus related issues. We suggest you to refer to the following steps to resolve this issue:
- Backup Exec work best if the target IDs for each device are configured in a specific manner according to the type of SCSI identification the hardware was designed for. The two types are multi-ID and Multi-LUN. The target IDs for an auto-loader and tape drive that are Multi-ID Based should be configured with the target ID for the changer (robotic arm) lower than the target ID for the tape drive, avoiding 0 or 1 as these are generally reserved for boot devices ( i.e. changer = 2, tape = 3).
The target LUNs for an auto-loader and tape drive that are Multi-LUN Based should be configured so that the target LUN for the tape drive is lower than the target LUN for the changer ( i.e. tape = 0, changer = 1)
Consult the Hardware's documentation to determine how to change the settings for the target ID and/or target LUN. We suggest you to verify the SCSDI ID settings.
- Update the firmware of the tape device to the latest.
- Install latest drivers for the SCSI controller card.
- Please verify from the following URL, if the device used is present in th Veritas HCL support list.
If the device is present in the above list, download and install the latest Veritas Drivers for Backup Exec v9.1
Uninstall the existing device drivers and reinstall the latest Veritas drivers. Run tapeinst.exe to install Veritas driver. "TAPEINST.EXE" is located in the directory x:\Program Files\VERITAS\Backup Exec\NT (TAPEINST.EXE" is an automated installation application for installing tape device drivers )