Good morning
I hope someone can help.. I've seen a few threads floating around about a similar issue, with varying suggestions for success... but I'm at witt's end with this one.
I have a Windows Server 2003 R2 x64 system operating as a DFS node and our backup server.
We had been opearting a typical son-father-grandfather rotation (I think that's what it's called): Nightly differentials of servers and workstations (to disk), weekly server and workstations to disk then to tape, and monthly archives (to tape).
We generally see a pair of errors:
In the application log:
Event Type: Error
Event Source: .NET Runtime
Event Category: None
Event ID: 0
Date: 10/29/2008
Time: 12:08:17 AM
User: N/A
Computer: BACKUP
Description:
The description for Event ID ( 0 ) in Source ( .NET Runtime ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: .NET Runtime version : 2.0.50727.1433 - Application ErrorApplication has generated an exception that could not be handled.
Process ID=0xf58 (3928), Thread ID=0xf90 (3984).
Click OK to terminate the application.
Click CANCEL to debug the application..
and in the System log:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 10/29/2008
Time: 12:08:17 AM
User: N/A
Computer: BACKUP
Description:
The Backup Exec Remote Agent for Windows Servers service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
As I mentioned, I've been looking at a few different posts around Google on fixes for this:
- Disabling the Progress Indicator (Tools, Options, Prefs) - it's off.
- Stopping the service, rename the Catalogs folder, starting the service - didn't help
- Rolling back updates - I've tried rolling back updates to just be SP3, doesn't seem to help.
Let see..
BackupExec is 11d for Windows Servers.. 11.0 Rev 7170
Installed Updates:
- SP3 and Hot Fix 47, 48 and 51.
- .net 2.0 SP 1 - version 2.1.21022
- .net 3.0 SP 1 - version 3.1.21022
The crashes generally seem to be performing a backup to disk operation - running the Exchange to tape job doesn't seem to be a problem, but as soon as the workstations or servers to disk starts, we see some sort of random service crash.
Thanks in advance,
Tim
