I newly regenerate a new license key for BACKUP EXEC SERVER ED WIN ONPREMISE NFR PERPETUAL LICENSE. I followed the instruction to remove the old Entitlement ID, moving old licenses to another location and the steps on the standard license installation, however, even after it shows that the end date has been renewed for another year, it shows "Your trial period has expired" in license information and all the features that was currently showing licensed is now showing expired and nothing shows in License Contract Information. When I tried to run a job, it will receive a Job Failed error message "The software trial period has expired".
The previous IT failed to provide any documentation on our backup set up hence, I have no idea on how things are set up in Veritas Backup Exec.
Attached are some screenshot in our system. Your help is highly appreciated.
It sounds like you may have run into a problem with the license renewal process for Backup Exec. Here are a few things to check:
If you have checked all of these things and the problem is still occurring, you may need to contact Veritas support for further assistance.
Here are some additional things to keep in mind:
I hope this helps! Let me know if you have any other questions.