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Notifications will NOT send using Backup Exec 9.1

Nathan_Charles
Level 3
We have Backup Exec 9.1 on a site that we monitor. I have configured the backup software to send reports using the advise on this site, yet the email won't deliver.
I cannot send Test messages or Notifications.
I can send messages using outlook to the email address in question. I have used the same subject lines as used by Backup Exec so i know they aren't being blocked.
How can i see if Backup Exec is sending this message as it is setup to?
How can i trace the message? I get no sent item or delivery/failure report?
I have looked on spam assassin our end and the email has not hit our server so i take it that the mail is not being sent by Backup Exec.
We monitor other site using Backup Exec 10d, these are setup the same and all work???
2 REPLIES 2

Gilly-Bhoy
Level 6
Partner
Nathan,

Can you telnet to the Mail Server that your using from the Backup Server?
Are you using the friendly name for the mail server in the SMTP config? If so try the IP address instead.

Gilly

Nathan_Charles
Level 3
They are on the same server. I have tried using ip address or name of the server. Neither make a difference