OFO failure

[al_mar]

Backup Exec v.9.1 with AOFO has been installed for several years with no errors.

___
On the 19th the backup log reported that AOFO

Backup Log:
Backup - NYCLUSTER1
OFO: Initialization failure on: "\\NYCLUSTER1\F:". Advanced Open File Option used: Veritas Volume Snapshot Provider (VSP).
OFO: Snapshot error (0xa000851c): VSP SnapShot CacheFileBroker was unable to allocate cache files. Check disk space.


OFO: Initialization failure on: "\\NYCLUSTER1\Y:". Advanced Open File Option used: Veritas Volume Snapshot Provider (VSP).
OFO: Snapshot error (0xa000851c): VSP SnapShot CacheFileBroker was unable to allocate cache files. Check disk space.

Event Viewer\Event Type:Warning
Event Source:Backup Exec
Event Category:None
Event ID:57755
Date:7/19/2005
Time:9:04:13 AM
User:N/A
Computer:NY-BKUP001
Description:
Backup Exec Alert: Job Completed with Exceptions
(Server: "NY-BKUP001") (Job: "Nycluster1 F and Y") The job completed successfully. However, the following conditions were encountered:

2 file(s) were skipped.
Advanced Open File Option snapshot failed.
NOTE: The backup job was configured to use the Advanced Open File Option. However, files were skipped during backup processing. Please ensure that the Media Server NY-BKUP001 is properly licensed with the Advanced Open File Option, or that the job is properly targeted for media servers that are licensed with the Advanced Open File Option.

For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

___
On the 21st
I applied the solution found at this link http://seer.support.veritas.com/docs/254683.htm (Selecting other logical disk for the cache). However, the same error message persists.

Backup Log:
Backup - NYCLUSTER1
OFO: Initialization failure on: "\\NYCLUSTER1\F:". Advanced Open File Option used: Veritas Volume Snapshot Provider (VSP).
OFO: Snapshot error (0xa000851c): VSP SnapShot CacheFileBroker was unable to allocate cache files. Check disk space.


OFO: Initialization failure on: "\\NYCLUSTER1\Y:". Advanced Open File Option used: Veritas Volume Snapshot Provider (VSP).
OFO: Snapshot error (0xa000851c): VSP SnapShot CacheFileBroker was unable to allocate cache files. Check disk space.

___
On the 22
I changed the backup option to use Microsoft shadow copy (server 2003). However the backup error message still there.

Backup Log:
Backup - NYCLUSTER1
OFO: Initialization failure on: "\\NYCLUSTER1\F:". Advanced Open File Option used: Veritas Volume Snapshot Provider (VSP).
OFO: Snapshot error (0xa000851c): VSP SnapShot CacheFileBroker was unable to allocate cache files. Check disk space.


OFO: Initialization failure on: "\\NYCLUSTER1\Y:". Advanced Open File Option used: Veritas Volume Snapshot Provider (VSP).
OFO: Snapshot error (0xa000851c): VSP SnapShot CacheFileBroker was unable to allocate cache files. Check disk space.


Event Viewer
Event Type:Warning
Event Source:Backup Exec
Event Category:None
Event ID:57755
Date:7/22/2005
Time:7:40:18 AM
User:N/A
Computer:NY-BKUP001
Description:
Backup Exec Alert: Job Completed with Exceptions
(Server: "NY-BKUP001") (Job: "Nycluster1 F and Y") The job completed successfully. However, the following conditions were encountered:

Advanced Open File Option snapshot failed.


For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

[Ajit_Kulkarni]

Hello,

Please refer to the following technote:

OFO: Snapshot error (0xa000851c): VSP SnapShot CacheFileBroker was unable to allocate cache files. Check disk space.
http://support.veritas.com/docs/254683


Hope this helps you.

Regards


Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

[al_mar]

Thanks Ajit for replying, that suggestion was applied on the 21st

[priya_khire]

Hello,

How many servers are you backing up in this job? It seems you had tried to specify an alternate drive for the location of the cache file, yet the error persisted. Are you backing up the drive where the cache file is to be located in this job? If so, choose such a drive for the cache file, which will not be included in the job.

What is the size of the minimum and maximum quiet time specified? What modifications have you done there (if any)? If the problem pesists, revert with the details on these questions.

Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

Regards.

[al_mar]

Thanks for replying priya

I am backing up 2 file servers in a clustered environment, but only one resports the error. \\nycluster1

I am not backing up the cache file, it is located on the backup server which is not backed up.

for the min and max the default was left, which is no disk activity 5 sec, and min quiet time 2000 sec

regards,
Al

[Amruta_Purandar]

Hello,

Please try to lower the minimum quiet time and verify the results. Refer the following technote.
Title:
How to lower the Minimum Quiet Time setting for the Advance Open File Option (AOFO) in Backup Exec 9.x and 10.x
http://support.veritas.com/docs/274305

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[al_mar]

Hi Amruta,
Thanks for replying.

Sorry for the confusion, BE AOFO has the default.

5 seconds for "number of seconds during which ther can be no disk activity before the snapshot is created."

2000 seconds for " number of seconds that thet application tries to obtain the minimun quiet time..."

I wil try to lower the quiet time from 5 seconds to 2 seconds as the article you have provided suggest. I will post the result as soon as Saturday.

Best regards,
Al

[tejashree_Bhate]

Hello,

We shall wait for the update

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm



Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.


Thanks.

[al_mar]

Hi,
Thanks for all your help. The backup server is stil presenting the same error message.

Regards,
Al

[Amruta_Purandar]

Hello,

Please try the following technote and verify the results.

Title:
How to get Advanced Open File Option to snap one volume at a time during multi-volume backups
http://support.veritas.com/docs/264464

Also where are you creating the cache file? Is it on Shared disk?


Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.