Remote agent problems

[590210161]

I have installed BE 10 (+ Exchange agent + remote agent)
on one W2K SP4 adv server in a domain.
And I have installed remote agent on 2 NT4 servers in the same domain.
So far it is working good.
I have also 2 other servers in the same network, but this 2 server are in a workgroup.
We can call them server4 and server16.
I started on server4 and did a manual install
(setup.exe /rant32: -s) and the services creates fine.
But then I want to select server4 from the mediaserver,
server4 showes only grayd out c:, and d:.
If I select properties on server4 I get the following:
Installed:Yes
Status:Running
Version:Not available

the other server in the same workgroup was no problem, I can select c: and d: and if I select properties on server16 I get the following:
Installed:Yes
Status:Running
Version:10.0.5484.0

That shall I do with my server4 to get c: and d: selectably??

Regards Mikael

[Dave_Bunye]

On server 4 did you reboot after the agent was installed? Even if the service is running it can have glitches until it is rebooted after the intial install.

Make sure the logon account used in BE has rights to access server 4.

[Rucha_Abhyankar]

Hello,

--Check whether the Remote Agent for Windows Servers(RAWS) is properly installed.

--You do not have to reboot after the Remote agent is installed.

--Also check on the remote server, that the Remote Agent for Windows Servers service is running under "local system account"

-- Restart the services and then see if you can select the remote resources.


NOTE: If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Madhuri_Shenoy]

As per our previous reply, marking the case as "assumed answered" and moving it to "answered questions" pool.