Symantec exec unable to backup some files in linux machine

[nnn]

Hi,

We are using Symantec exec 2010 r3. Linux backup fails as it can't read files which include characters like "Ć", "Ū" and others. Is any way to fix this?

thank you,
n

[Harshal_Jadhav · Accepted solution]

This could be due to the encoder that is used for conversion between native character set and Unicode and vice-versa

As a workaround RALUS provides a way to mitigate this, it allows a user to define an encoder in ralus.cfg

On the Linux machine

1. Stop the Backup Exec Remote Agent on the Linux machine /etc/init.d/VRTSralus.init stop
2. Edit /etc/VRTSralus/ralus.cfg
3. Locate the following line: Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=
4. Add: LATIN-1 to the above line, it should now look as Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder=LATIN-1
5. Save the ralus.cfg
6. Start the Backup Exec Remote Agent on the Linux machine /etc/init.d/VRTSralus.init start