Tape Drive Offline

[Michael_Butts]

After applying last Tuesday's patches from Microsoft, my media server (W2K SP4, running BEWS 9.1rev. 4691) was rebooted last night. The Exabyte/Ecrix internal VXA-1 tape drive now shows up as "offline." The drive is seen by the SCSI bus at boot up, the drive's LEDs show no error condition, and it will eject a tape by pressing the eject button on the drive. Windows Device Manager shows no error conditions.

When I attempted to follow document 191187, using the Service Manager or using the Computer Management MMC, the Backup Agent Browser service shows "stopping" but never stops. This can only be cleared by rebooting the machine.

Any suggestions?

[Max_Rubin]

I have EXACTLY the same problem! The only difference in my case is that my tape drive is a: Quantum SDLT320 SCSI.

Unfortuantely, I have yet to identify which OS update is to blame.

I gotta believe that there are more of us suffering out here.

[Roxie_Strunk]

Having the same problem...anyone found a solution?

[Roxie_Strunk]

I have spoken with Microsoft and they suggested it may be the following problem. I'm applying the fix, we'll see...

If you see these symptoms (sluggish performance, no internet, MMC not responsive )after a reboot, ask if they are running Powerchute. If they are, ask if it’s version 6.x and you can point them here to get it fixed: http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_sid=1qAKEFMh&p_lva=6238&p_faqid=7202&p_created=1119891241&p_sp=cF9zcmNoPSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NDk1JnBfcGFnZT0x&p_li



What’s the problem? There’s a certificate for the java that drives PowerChute that expired on July 27th. The computer will continue to run with the expired certificate until it is rebooted, like after applying patch MS05-039. After that, APC is bonked, and nothing runs right on the system. Customers will believe they have been compromised.

[Roxie_Strunk]

This fix worked for me...good luck!

http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_sid=1qAKEFMh&p_lva=6238&p_faqid=7202&p_created=1119891241&p_sp=cF9zcmNoPSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NDk1JnBfcGFnZT0x&p_li

[Asma_Tamboli]

Hi,

Please refer to the following documents to deal with the issue related to the drives that are being shown as online:


http://support.veritas.com/docs/255501


http://support.veritas.com/docs/237047


Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

[Michael_Butts]

Yes, I had uninstalled the Powerchute software but hadn't scheduled a reboot for that machine yet. Once rebooted, the drive was available again.