Unable to Backup Mailboxes in Exchange 2003

[nickfoster]

Hi guys, I'm using BE10d. I've been having a lot of problems trying to backup individual mailboxes from exchange 2003. I'm able to backup the information store, but when want to select either mailboxes or public folders, I receive a message Access Denied by the the specific account. I've tried every account imaginable - ie. Our Backup Exec service account, the Exchange Service account, Administrator and I just can't get access to the folders. Any ideas?

NICK

[Anjan_Das]

You need to check backup exec account.may be backup exec services account expired.

[Dev_T]

Hello,


As you have said that the Backup exec Service Account is Exchange Full Admin. Please check the following details for the Backup exec Service account
1  : Make sure that the account is the member of the Local Administrator on Exchange if Exchange is not a DC.
2  : The account has an Active Mailbox and not hidden from the Exchange Address List
       Send a test mail to Backup Exec Service Account and open it in OWA for confirmation

Please go through the symantec KB:
http://support.veritas.com/docs/256537

[shirmal · Accepted solution]

hi,

you can try this just to rule out if it's BE or something else.

You can't get access to those mailboxes with the Exchange Administrator because by default it doesn't have access to mailboxes.

Go to this link and create this account:

http://support.microsoft.com/?id=292509

It is the exmerge account.  It will have administrative rights on your server as well as full access to all mailboxes in your exchange server.

Use that account for the Backup Exec credential.
 

At the very least if it doesn't work you know it's not a credential issue and something else is happening with your BE.

Hope this helps

---Cheers

shirmal