Upgrade to Version 9.1

[Dick_Miller]

Client operates SBS 2003 with unpatched Backup Exec for Windows Server v9.0. Downloaded upgrade to version 9.1 under Q118478.BEWS.91.469.1_264658.

During upgrade, server rebooted and upgrade failed.

Client now requests uninstall/reinstall of v9.0 and purchase of media for version 9.1 upgrade (rather than download).

Is this possible?

Dick

[Deepali_Badave]

Hello,

As the upgarde to BE v9.1 has failed, what is teh exact error message.
You can verify the bkupinst.log file situated at c:\Winnt to get the error message.

However you can refer the following technotes to upgrade to b Ev9.1

<<>>

<<>>
# BEWS 9.1 is a free downloadable upgrade inclusive of previously installed
agents and options from Backup Exec 9.0 for Windows Servers agents and
options.
# Update all agents/options on all remote systems

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Dick_Miller]

Hello,

The exact error message (as requested) is as follows:

09-02-2005,17:19:18 : ERROR: Error 1641 installing VERITAS Update.
09-02-2005,17:19:18 : Please review C:\WINDOWS\VxSDM.log for more details.

The reply is within 2 business days.

[Shilpa_pawar_2]

Hi,

We apologise for the inconvenience caused because of the delayed response. Please let us know if your issue still persists. If yes, please refer the steps mentioned below.

-- Stop all non essential third party software and Antivirus software services (Norton Antivirus) prior to installation.

-- Run the setup.exe frile from Winnt\install\VxSDM directory and choose repair

Once repair is successful, please run the installation of Backup Exec 9.1 setup again.


Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007
http://seer.support.veritas.com/docs/277429.htm


http://support.veritas.com/docs/278434



NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[Dick_Miller]

Issue persists... will try your suggestions and reply following application.

[tejashree_Bhate]

Hello,

Please let us know if your issue is resolved.

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.

[Dick_Miller]

Thank you for your reply... I can not take the server down within two days of your post. Need to wait for the weekend.