Using IDR, can not install network driver

[Larry_Hornibroo]

While doing a IDR restore, network driver will not install.

Dell 1600sc, with Intel(R) PRO/1000 MT Network Card, w2003 server sp1.

Errors in bedrwiz.log file shows the error but don't know how to fix it!

I have tried 2k and 2k3 drivers for the nic, put them on a floppy drive and loaded from there, same errors... The Nic does work.


CopyDriverFilesToVirtualDisk(): Path = A:
: Copying files from <> to <1:\USER>
: OS Version Info:
: Platform : nt
: Architecture : x86
: Major Version : 5
: Minor Version : 2
: System Root : B:\I386
: Product Type : 3
: Suite Mask : 0x0
: Service Pack :
: ClassifyNetworkDevices() - Processing Network Device: pci\VEN_8086&DEV_100E&SUBSYS_01351028&REV_02
: Device instance id: PCI\VEN_8086&DEV_100E&SUBSYS_01351028&REV_02\3&13C0B0C5&0&10
: ==============================
: Network Driver Found - Details
: ==============================
: Driver Desc : Intel(R) PRO/1000 MT Network Connection
: Hardware ID : pci\ven_8086&dev_100e&subsys_01351028
: Inf File : 1:\user\55.inf
: SectionName : E100ECopper.ndi.NTx86.5.1
: OS Version Info:
: Platform : nt
: Architecture : x86
: Major Version : 5
: Minor Version : 2
: System Root : B:\I386
: Product Type : 3
: Suite Mask : 0x0
: Service Pack :
:

: Preparing to install PCI\VEN_8086&DEV_100E&SUBSYS_01351028&REV_02\3&13C0B0C5&0&10
: Installing PCI\VEN_8086&DEV_100E&SUBSYS_01351028&REV_02\3&13C0B0C5&0&10
: InfFile::LoadBestModels() - Using generic manufacturer section
:
: InfDirectiveCopyFiles::Execute() - Service Name = E1000, loadDriver = 1
: Copying file from <1:\user\> to <1:\i386\system32\drivers\>
: Error copying file e1000nt5.sys from <1:\user\> to <1:\i386\system32\drivers\>. Error Code: 0x2
: Error executing the directive of the device install: E100ECopper.ndi.ntx86
: Error executing the directives of the device install: E100ECopper.ndi.ntx86
: Error install driver for the hardware id from the inf file <1:\user\55.inf>
: Error loading driver for the device: Intel(R) PRO/1000 MT Network Connection
: CpsNewModeNetwork::OnInitDone() - Error installing network


All help is welcome
Thanks

[Ken_Putnam]

Seriously - Forget about IDR. it saves you no time essentially

Just do a standard DR. See the Admin Guide

[Norbert_Kurzka]

Hello Larry,

seems to be the same error we have (see forum thread http://forums.symantec.com/discussions/thread.jspa?forumID=115&threadID=69923). We're in contact with support since a while, but have no solution yet.

Greetings
Norbert Kurzka

[Larry_Hornibroo]

Thanks for the response. Yes, it does look like we are dealing with the same problem! And it seems like the best answers is not to use IDR at all. I can't believe that Veritas Support can't come up with a fix for something like this. It doesn't matter what driver you try to load, which I have tried all that are available from Dell, still will not load. It's a shame that Veritas does not support a Dell Server class server with standard NIC card. We have 15 Dell servers in our shop and all have the same NIC. I suppose that IDR is not an option for us.

Just FYI, IDR will work if you put a temporary 3COM NIC in for the process, manually load 3COM drivers and remove after restore is complete.

[Joshua_Kane]

This Issue is resolved in Hotfix 9 for Backup Exec for Windows Servers. The download can be found here


32-bit
http://seer.entsupport.symantec.com/docs/286990.htm


64-bit
http://seer.entsupport.symantec.com/docs/286976.htm

[Larry_Hornibroo]

Yes, That did seem to fix the problem loading the NIC drivers. Silver star goes to Veritas for fixing this bug in their software! Patch 9 works!