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Windows server 2012 hang when running remote backup job

Cedric_Lau
Not applicable

HI 

I have 2 set Windows 2012 server. One in installed BE 15 (Master) and another one installed remote backup agent (Slave). Hardware are Dell Server and Dell LTO6 Autoloader. When I running remote backup job, master server hang suddenly. No network communicate. Can't press "Ctr + Alt + Del". I need turned off whole server and turned on again. I tried re-install BE 2015 and updated to latest patch, updated server (Dell recommeded) BIOS but no luck. Do you have any similiar case?

Thx

2 REPLIES 2

VJware
Level 6
Employee Accredited Certified

Is FP2 installed ? Click on the BE button - Installation & Licensing - Installed Updates to check.

If running any AV, add exclusions to the BE directory.

Lastly, any errors/warnings under the Windows Event Viewer ?
 

pkh
Moderator
Moderator
   VIP    Certified
Disable IPv6 on both servers