backup exec 2010 running over aloud time

[andjackson]

Hi everyone.

 I have an error with backup exec. I’ve just taken over the role of IT for a museum and backup exec was working although it was being canceled at the last verification for running over time. This wasn’t a big deal but now the jobs are running over the aloud time (12 hours) and will not cancel manually until I restart the services.

All the information I fined on this problem and most other problems refers to AOFO which I have tried all configurations to no avail.

There isn’t a lot to go on other than the job continues “backing up” seems to get all the data. However the job doesn’t cancel after 12 hours anymore and hangs after manually canceling. Previously the jobs would hang on “snapshot processing”. This has stopped now for no apparent reason.  

I’m new to using backup exec. But there seems to be no logical reason for the change

Please can someone point me in the right direction?

[pkh]

What you have provided is not much to go on.

If you are not on BE 2012 R3, I would suggest that you upgrade to BE 2010 R3 which is the latest version. Your existing licence keys will work.  You can download BE 2010 R3 from either the fileconnect site or

http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

After your upgrade, do not forget to run LiveUpdate a couple of time to update it to SP2 and the latest hotfixes.

After you have upgraded to R3, push out the remote agent again.

[Riyaj_S]

You may refer to following Technote for more details :

http://www.symantec.com/docs/TECH62632

Hope this helps.