backup exec claims that there is <blank media> in the tape drive

[Jurgen_Oerleman]

A few months ago our tape drive was broken. So we bought a new one with a larger capacity. To still have the possibility to restore the old DAT24 tapes we also bought an internal SONY dat 24 drive. When we want to restore files from the internal DAT 24 drive, Backup exec claims that there is blank media in the drive which is not the fact. We tried already an inventory on the drive and a retension job, but still backup exec claims that the tape is blank.

[tejashree_Bhate]

Hello,

Run the device configuration wizard and check if the device is detected by Backup Exec .

From the hardware compatibility list given below please check if the drive is tested. if it is tested then install the latest Veritas drivers and verify results.

(title) Backup Exec 9.x for Windows Servers Standalone Drives Hardware Compatibility List (HCL)

http://support.veritas.com/docs/271382

(title) Backup Exec 9.x for Windows Servers Robotic Library Hardware Compatibility List (HCL) (includes tested drives)

http://support.veritas.com/docs/271383

(title) VERITAS Backup Exec (tm) 9.1 - Device Driver Installer (20050115) - Includes Tape Driver Release (20041231) and Robotic Library Release (45) (Intel Only)

http://support.veritas.com/docs/273853


Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm



Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.


Thanks.

[Jurgen_Oerleman]

I installed the drivers which I downloaded from the veritas site. After that I had to restart the server. When I started backup exec I was presented a configuration wizard which detected the compaq dst 10000 drive. But still BE claims there is blank media in the drive.

[tejashree_Bhate]

Hello,

Please update the firmware of the drive.
Take a different media for test purpose,inventory it and verify results.
Also use NT backup and verify .

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm



Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.


Thanks.