beremote.exe crashes through mscoree.dll

[Trowster]

Every time I try to back up the system state, it almost completes, but then beremote crashes coming up with a Microsoft C++ window error, and the following logged in the event Log:-

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date:  15/05/2007
Time:  11:09:38
User:  N/A
Computer: EX-SERVER
Description:
Faulting application beremote.exe, version 11.0.7170.0, faulting module mscoree.dll, version 2.0.50727.42, fault address 0x000000000002bd9e.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:

The beremote.exe service then stops, then the job fails as a result.  Any ideas?!?!

[SteveVRTS]

For troubleshooting purposes, edit the backup job and go under 'Microsoft Active Directory' on the left pane.  Uncheck the box 'Enable the restore of individual objects from Active Driectory backups'.

[Trowster]

Hi Steve,

Yeah I have tried that and still get the same problem.  Do you think it would be worth updating the Microsoft .net framework to Version 3 from windowsupdate?  Or any other ideas?!

Cheers

[SteveVRTS]

That does sound like a good idea.  Do you see any other errors in the event viewer around the time that the remote agent crashes?  Is this a DC?

[Trowster]

Steve,

Yes it is a DC.  I had noticed on windowsupdate there was a new update for the .net framework to take it from Version 2 to Version 3, but wan't sure if there was a specified version for 11d.  Anything else you can think that may cause this?

[SteveVRTS]

Did you check the event viewer at the time of the backup for any other errors/warnings?

[Trowster]

Sorry Steve,

Yes I did - there are no other warnings except for the mentioned above, and one saying that the backup ended in an error state!

Cheers

Oliver

[SteveVRTS]

Can you try to back it up to disk to see if it does the same thing?

Edit:  Also, do you know if Backup Exec is all patched up?

Message Edited by SteveVRTS on 05-15-200712:08 PM

[Trowster]

Hi Steve,

yes backup to disc does do the same thing, and yes its all patched up!!  :)

[SteveVRTS]

I'm wondering if this might be your issue......

http://seer.entsupport.symantec.com/docs/288171.htm

[Trowster]

Steve, yes could be, but it always crashes with mscoree.dll - could this be the same issue.  Do you think I should wait before upgrading the .net framework to version 3, or would you give it a go anyway?  How long do you think it will be before a fix is out for the problem in that technote?

Cheers

[SteveVRTS]

It's impossible for me to give any kind of ETA for a patch release.  You might as well go ahead and update .net framework.  It couldn't hurt.