Here are the numbers that I have.
In the U.S., Canada and U.S. Virgin Islands: 888-252-4804
In France: 0800-901756
In the United Kingdom: 08-082345038
In Germany: 0800-6644401
All Other Locations: +1 801 790 0059 or +49 69 8383 1088
Please Note: Toll Free numbers may not be accessible in some countries, depending on your telecom provider.
When you call you'll be prompted for your Account ID, which is xxxx. The system will also prompt you for information about whether you are calling regarding a current or new Support Incident. You'll then be routed to your Assigned Engineer, or, if he or she is unavailable, to the next available Support Engineer.
Let me know if you still have issues.