cancel
Showing results for 
Search instead for 
Did you mean: 

Current storage device is no longer available

dcheungsl
Level 3

Hi,

How can I troubleshoot this error when I open the emv8001-hcart-robot-tld-0? I want to make sure the TLD(0) is up and running but it does not have option to select with, thoough I can see the TL(0) robot  do exists.

Thanks for your help. :)

 

Regards,err1.pngerr2.jpgerr3.jpg

2 ACCEPTED SOLUTIONS

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

EMNBUM01 is not at all configured as a media server. Probably Windows Admin Console only. 

emv88001 is the master and also media server (plus NDMP media server).

TLD(0) is attached to emv88001. 
The OS sees the tape drives but nothing is configured in NBU.

You need to run the device config, select emv88001 to add the tape drives that are in the robot. 
You can skip the STU config at the end, as these parameters should still be the same.

Confirm with 'tpconfig -l' on emv88001 after device config.

View solution in original post

As Marianne mentioned please run the Device configuration wizard in NetBackup and select the media server as well as the ndmp host which the library is locally attached to and then see if the drives are visible.. Currently from the outputs shared as mentione by Marianne we see that the
robot tld 0 is configured but there are no drives configured under this robot

View solution in original post

20 REPLIES 20

Amol_Nair
Level 6
Employee

Please share the below outputs

1. "tpconfig -dl"

2. "bpstulist -L"

Is TLD(0) a local NDMP robot? If yes then your storage unit type needs to be NDMP not media manager and it will not be listed in the drop-down if you try configuring a media manager storage unit. 

Your 1st screenshot for the storage unit shows all the storage units as type NDMP for robot TLD-0

The screenshot from the robots also just shows 1 entry for TLD-0 so if its configured as LOCAL NDMP then the error is correct. 

tpconfig -dl


Currently defined drives and robots are:

        Drive Name              HP.ULTRIUM4-SCSI.000
        Index                   0
        NonRewindDrivePath      c32t0l0
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1147KP77

        Drive Name              HP.ULTRIUM4-SCSI.000
        Index                   0
        NonRewindDrivePath      tape005
        NDMP client             emeisilacc01
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1147KP77

        Drive Name              HP.ULTRIUM4-SCSI.000
        Index                   0
        NonRewindDrivePath      /dev/nst4
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1147KP77

        Drive Name              HP.ULTRIUM4-SCSI.001
        Index                   1
        NonRewindDrivePath      c64t0l0
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU182328YW

        Drive Name              HP.ULTRIUM4-SCSI.001
        Index                   1
        NonRewindDrivePath      tape004
        NDMP client             emeisilacc01
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU182328YW

        Drive Name              HP.ULTRIUM4-SCSI.001
        Index                   1
        NonRewindDrivePath      /dev/nst3
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU182328YW

        Drive Name              HP.ULTRIUM4-SCSI.002
        Index                   2
        NonRewindDrivePath      c96t0l0
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU182125Y0

        Drive Name              HP.ULTRIUM4-SCSI.002
        Index                   2
        NonRewindDrivePath      tape002
        NDMP client             emeisilacc01
        Type                    hcart
        Status                  DOWN
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU182125Y0

        Drive Name              HP.ULTRIUM4-SCSI.002
        Index                   2
        NonRewindDrivePath      /dev/nst1
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU182125Y0

        Drive Name              HP.ULTRIUM4-SCSI.003
        Index                   3
        NonRewindDrivePath      c80t0l0
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1230PEBV

        Drive Name              HP.ULTRIUM4-SCSI.003
        Index                   3
        NonRewindDrivePath      tape003
        NDMP client             emeisilacc01
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1230PEBV

        Drive Name              HP.ULTRIUM4-SCSI.003
        Index                   3
        NonRewindDrivePath      /dev/nst2
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1230PEBV

        Drive Name              HP.ULTRIUM4-SCSI.004
        Index                   4
        NonRewindDrivePath      c112t0l0
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1145KG2K

        Drive Name              HP.ULTRIUM4-SCSI.004
        Index                   4
        NonRewindDrivePath      tape001
        NDMP client             emeisilacc01
        Type                    hcart
        Status                  DOWN
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1145KG2K

        Drive Name              HP.ULTRIUM4-SCSI.004
        Index                   4
        NonRewindDrivePath      /dev/nst0
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1145KG2K

        Drive Name              HP.ULTRIUM4-SCSI.005
        Index                   5
        NonRewindDrivePath      c128t0l1
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=1
        Serial Number           4003780001

        Drive Name              HP.ULTRIUM4-SCSI.006
        Index                   6
        NonRewindDrivePath      c128t0l2
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=2
        Serial Number           4003780002

        Drive Name              HP.ULTRIUM4-SCSI.007
        Index                   7
        NonRewindDrivePath      c128t0l3
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=3
        Serial Number           4003780003

        Drive Name              HP.ULTRIUM4-SCSI.008
        Index                   8
        NonRewindDrivePath      c128t0l4
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=4
        Serial Number           4003780004

        Drive Name              HP.ULTRIUM4-SCSI.009
        Index                   9
        NonRewindDrivePath      c128t0l5
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=5
        Serial Number           4003780005

        Drive Name              HP.ULTRIUM4-SCSI.010
        Index                   10
        NonRewindDrivePath      c128t0l6
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=6
        Serial Number           4003780006

        Drive Name              HP.ULTRIUM4-SCSI.011
        Index                   11
        NonRewindDrivePath      c128t0l7
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=7
        Serial Number           4003780007

        Drive Name              HP.ULTRIUM4-SCSI.012
        Index                   12
        NonRewindDrivePath      c128t0l8
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=8
        Serial Number           4003780008

        Drive Name              IBM.ULTRIUM-TD4.000
        Index                   13
        NonRewindDrivePath      c144t0l1
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=1
        Serial Number           4001460001

        Drive Name              IBM.ULTRIUM-TD4.001
        Index                   14
        NonRewindDrivePath      c144t0l2
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=2
        Serial Number           4001460002

        Drive Name              IBM.ULTRIUM-TD4.002
        Index                   15
        NonRewindDrivePath      c144t0l3
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=3
        Serial Number           4001460003

        Drive Name              IBM.ULTRIUM-TD4.003
        Index                   16
        NonRewindDrivePath      c144t0l4
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=4
        Serial Number           4001460004

        Drive Name              IBM.ULTRIUM-TD4.004
        Index                   17
        NonRewindDrivePath      c144t0l5
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=5
        Serial Number           4001460005

        Drive Name              IBM.ULTRIUM-TD4.005
        Index                   18
        NonRewindDrivePath      c144t0l6
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=6
        Serial Number           4001460006

        Drive Name              IBM.ULTRIUM-TD4.006
        Index                   19
        NonRewindDrivePath      c144t0l7
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=7
        Serial Number           4001460007

        Drive Name              IBM.ULTRIUM-TD4.007
        Index                   20
        NonRewindDrivePath      c144t0l8
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=8
        Serial Number           4001460008

        Drive Name              IBM.ULTRIUM-TD4.008
        Index                   21
        NonRewindDrivePath      c144t0l9
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=9
        Serial Number           4001460009

        Drive Name              IBM.ULTRIUM-TD4.009
        Index                   22
        NonRewindDrivePath      c144t0l10
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=10
        Serial Number           400146000A

        Drive Name              IBM.ULTRIUM-TD4.010
        Index                   23
        NonRewindDrivePath      c144t0l11
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=11
        Serial Number           400146000B

        Drive Name              IBM.ULTRIUM-TD4.011
        Index                   24
        NonRewindDrivePath      c144t0l12
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=12
        Serial Number           400146000C

        Drive Name              IBM.ULTRIUM-TD4.012
        Index                   25
        NonRewindDrivePath      c144t0l13
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=13
        Serial Number           400146000D

        Drive Name              IBM.ULTRIUM-TD4.013
        Index                   26
        NonRewindDrivePath      c144t0l14
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=14
        Serial Number           400146000E

        Drive Name              IBM.ULTRIUM-TD4.014
        Index                   27
        NonRewindDrivePath      c144t0l15
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=15
        Serial Number           400146000F

        Drive Name              IBM.ULTRIUM-TD4.015
        Index                   28
        NonRewindDrivePath      c144t1l0
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=16
        Serial Number           4001460010

        Drive Name              IBM.ULTRIUM-TD4.016
        Index                   29
        NonRewindDrivePath      c144t1l1
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=17
        Serial Number           4001460011

        Drive Name              IBM.ULTRIUM-TD4.017
        Index                   30
        NonRewindDrivePath      c144t1l2
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=18
        Serial Number           4001460012

        Drive Name              IBM.ULTRIUM-TD4.018
        Index                   31
        NonRewindDrivePath      c144t1l3
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=19
        Serial Number           4001460013

        Drive Name              IBM.ULTRIUM-TD4.019
        Index                   32
        NonRewindDrivePath      c144t1l4
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=20
        Serial Number           4001460014

Currently defined robotics are:
  TLD(0)     robotic path = /dev/sg26
  TLD(1)     robotic path = c128t0l0 (10.4.0.49 [SCSI b/t/l = 128/0/0] ),
  TLD(2)     robotic path = c144t0l0 (10.4.0.49 [SCSI b/t/l = 144/0/0] ),

EMM Server = emv88001

$ sudo ./bpstulist -L

Label:                emv88001-hcart-10
Storage Unit Type:    NDMP
Host Connection:      emv88001
Number of Drives:     5
On Demand Only:       no
Density:              hcart (6)
Robot Type:           (not robotic)
Max Fragment Size:    1048576
Max MPX/drive:        1
NDMP attach host:     10.4.0.49

Label:                EMEISILACC01-NDMP
Storage Unit Type:    NDMP
Host Connection:      emv88001
Number of Drives:     5
On Demand Only:       no
Density:              hcart (6)
Robot Type/Number:    TLD (8) / 0
Max Fragment Size:    1048576
Max MPX/drive:        1
NDMP attach host:     emeisilacc01

Label:                emv88001-hcart-robot-tld-0
Storage Unit Type:    Media Manager
Host Connection:      emv88001
Number of Drives:     5
On Demand Only:       no
Density:              hcart (6)
Robot Type/Number:    TLD (8) / 0
Max Fragment Size:    1048575
Max MPX/drive:        1

Label:                DD03-VTL
Storage Unit Type:    NDMP
Host Connection:      emv88001
Number of Drives:     20
On Demand Only:       no
Density:              hcart (6)
Robot Type/Number:    TLD (8) / 2
Max Fragment Size:    1048576
Max MPX/drive:        1
NDMP attach host:     10.4.0.49

Label:                DD02-VTL
Storage Unit Type:    NDMP
Host Connection:      emv88001
Number of Drives:     8
On Demand Only:       yes
Density:              hcart (6)
Robot Type/Number:    TLD (8) / 1
Max Fragment Size:    1048575
Max MPX/drive:        1
NDMP attach host:     10.4.0.49

Label:                emv88001-hcart
Storage Unit Type:    Media Manager
Host Connection:      emv88001
Number of Drives:     5
On Demand Only:       no
Density:              hcart (6)
Robot Type:           (not robotic)
Max Fragment Size:    1048576
Max MPX/drive:        1

Label:                emv88001-hcart-emeisilacc01
Storage Unit Type:    NDMP
Host Connection:      emv88001
Number of Drives:     4
On Demand Only:       no
Density:              hcart (6)
Robot Type:           (not robotic)
Max Fragment Size:    1048576
Max MPX/drive:        1
NDMP attach host:     emeisilacc01

Label:                NDMP-drives
Storage Unit Type:    NDMP
Host Connection:      emv88001
Number of Drives:     5
On Demand Only:       yes
Density:              hcart (6)
Robot Type/Number:    TLD (8) / 0
Max Fragment Size:    1048575
Max MPX/drive:        1
NDMP attach host:     10.4.0.49

Label:                DD-STU2
Storage Unit Type:    Disk
Media Subtype:        DiskPool (6)
Host Connection:      _STU_NO_DEV_HOST_
Concurrent Jobs:      100
On Demand Only:       yes
Robot Type:           (not robotic)
Max Fragment Size:    524288
Max MPX:              1
Block Sharing:        no
File System Export:   no
Ok On Root:           no
Disk Pool:            DP_DD-STU2
Snapshots:            no
Replication Primary:  no
Replication Source:   no
Replication Target:   no
Mirror            :   no
Independent       :   no

Label:                DD-STU1
Storage Unit Type:    Disk
Media Subtype:        DiskPool (6)
Host Connection:      _STU_NO_DEV_HOST_
Concurrent Jobs:      100
On Demand Only:       yes
Robot Type:           (not robotic)
Max Fragment Size:    524288
Max MPX:              1
Block Sharing:        no
File System Export:   no
Ok On Root:           no
Disk Pool:            DP_DD-STU1
Snapshots:            no
Replication Primary:  no
Replication Source:   no
Replication Target:   no
Mirror            :   no
Independent       :   no

Label:                NBDR
Storage Unit Type:    Disk
Media Subtype:        Basic (1)
Host Connection:      emv88001
Concurrent Jobs:      10
On Demand Only:       yes
Path:                 "/mnt/nbdr"
Robot Type:           (not robotic)
Max Fragment Size:    524288
Max MPX:              1
Stage data:           no
Block Sharing:        no
File System Export:   no
High Water Mark:      100
Low Water Mark:       80
Ok On Root:           no

All the storage units as type NDMP for robot TLD-0 have the same error, and none of them is working. the TLD(0) is the robot for the tape library STK SL500 and is directly attached to the device host. How can I add an local NDMP host and assign it to TLD(0)

And would it be problematic if we have 3 storage units assigned with robot number 0?

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

I assume that emv88001 is your master server is that is also a media server and that this where you ran the commands, right?

We see that you have 3 robots defined - 1 on the master/media server and 1 each on your NAS filers:

TLD(0)     robotic path = /dev/sg26
TLD(1)     robotic path = c128t0l0 (10.4.0.49 [SCSI b/t/l = 128/0/0] )
TLD(2)     robotic path = c144t0l0 (10.4.0.49 [SCSI b/t/l = 144/0/0] )

TLD(0) is the one with the problem.
tpconfig output does not show any drives configured in TLD(0).
Did someone delete the drives in NBU config? Or never configured?

Please check that the robot and tape drives are seen at OS-level.
Show us output of scan command.

If scan sees robot and drives, then you can run the device config wizard to add tape drives.

 

I believe someone had changed the config but not exactly know what is it. Yes you are rite, the emv88001 is the master server and emnbum01 is the media server.

And nothing show from scan command

 

err4.jpg

 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

There are no devices (robot or tape) attached to this Windows server.

The path for  TLD(0)   robotic path = /dev/sg26
This device path is a Linux path. 
Is emnbum01 a Linux server? 

There is nothing in the current config that references emnbum01 - not in device or storage unit config.

So, you really need to find out what exactly has changed before trying to fix NBU.

In the meantime, please run 'scan' on media server and show us the output (copy text please). 

EMNBUM01 is the window media server while EMV88001 is the linux box master server

This is the scan command ran from the media server

C:\Program Files\Veritas\Volmgr\bin>scan.exe
************************************************************
*********************** SDT_TAPE ************************
*********************** SDT_CHANGER ************************
************************************************************

 

This is the scan command output ran from the master server.

 

[tlau@emv88001 bin]$ sudo ./scan
[sudo] password for tlau:
************************************************************
*********************** SDT_TAPE    ************************
*********************** SDT_CHANGER ************************
************************************************************
------------------------------------------------------------
Device Name  : "/dev/sg26"
Passthru Name: "/dev/sg26"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "STK     SL500           1373"
Vendor ID  : "STK     "
Product ID : "SL500           "
Product Rev: "1373"
Serial Number: "557000200279"
WWN          : ""
WWN Id Type  : 0
Device Identifier: ""
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-5
Number of Drives : 5
Number of Slots  : 119
Number of Media Access Ports: 12
Drive 1 Serial Number      : "HU1145KG2K"
Drive 2 Serial Number      : "HU182125Y0"
Drive 3 Serial Number      : "HU1230PEBV"
Drive 4 Serial Number      : "HU182328YW"
Drive 5 Serial Number      : "HU1147KP77"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst1"
Passthru Name: "/dev/sg25"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "HP      Ultrium 4-SCSI  H64S"
Vendor ID  : "HP      "
Product ID : "Ultrium 4-SCSI  "
Product Rev: "H64S"
Serial Number: "HU182125Y0"
WWN          : ""
WWN Id Type  : 0
Device Identifier: ""
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-5
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst4"
Passthru Name: "/dev/sg29"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "HP      Ultrium 4-SCSI  H64S"
Vendor ID  : "HP      "
Product ID : "Ultrium 4-SCSI  "
Product Rev: "H64S"
Serial Number: "HU1147KP77"
WWN          : ""
WWN Id Type  : 0
Device Identifier: ""
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-5
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst2"
Passthru Name: "/dev/sg27"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "HP      Ultrium 4-SCSI  H64S"
Vendor ID  : "HP      "
Product ID : "Ultrium 4-SCSI  "
Product Rev: "H64S"
Serial Number: "HU1230PEBV"
WWN          : ""
WWN Id Type  : 0
Device Identifier: ""
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-5
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst3"
Passthru Name: "/dev/sg28"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "HP      Ultrium 4-SCSI  H64S"
Vendor ID  : "HP      "
Product ID : "Ultrium 4-SCSI  "
Product Rev: "H64S"
Serial Number: "HU182328YW"
WWN          : ""
WWN Id Type  : 0
Device Identifier: ""
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-5
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst0"
Passthru Name: "/dev/sg24"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "HP      Ultrium 4-SCSI  H64S"
Vendor ID  : "HP      "
Product ID : "Ultrium 4-SCSI  "
Product Rev: "H64S"
Serial Number: "HU1145KG2K"
WWN          : ""
WWN Id Type  : 0
Device Identifier: ""
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-5
Flags : 0x0
Reason: 0x0

tpconfig ran in master server

 

sudo ./tpconfig -dl
Currently defined drives and robots are:

        Drive Name              HP.ULTRIUM4-SCSI.000
        Index                   0
        NonRewindDrivePath      c32t0l0
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1147KP77

        Drive Name              HP.ULTRIUM4-SCSI.000
        Index                   0
        NonRewindDrivePath      tape005
        NDMP client             emeisilacc01
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1147KP77

        Drive Name              HP.ULTRIUM4-SCSI.000
        Index                   0
        NonRewindDrivePath      /dev/nst4
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1147KP77

        Drive Name              HP.ULTRIUM4-SCSI.001
        Index                   1
        NonRewindDrivePath      c64t0l0
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU182328YW

        Drive Name              HP.ULTRIUM4-SCSI.001
        Index                   1
        NonRewindDrivePath      tape004
        NDMP client             emeisilacc01
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU182328YW

        Drive Name              HP.ULTRIUM4-SCSI.001
        Index                   1
        NonRewindDrivePath      /dev/nst3
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU182328YW

        Drive Name              HP.ULTRIUM4-SCSI.002
        Index                   2
        NonRewindDrivePath      c96t0l0
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU182125Y0

        Drive Name              HP.ULTRIUM4-SCSI.002
        Index                   2
        NonRewindDrivePath      tape002
        NDMP client             emeisilacc01
        Type                    hcart
        Status                  DOWN
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU182125Y0

        Drive Name              HP.ULTRIUM4-SCSI.002
        Index                   2
        NonRewindDrivePath      /dev/nst1
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU182125Y0

        Drive Name              HP.ULTRIUM4-SCSI.003
        Index                   3
        NonRewindDrivePath      c80t0l0
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1230PEBV

        Drive Name              HP.ULTRIUM4-SCSI.003
        Index                   3
        NonRewindDrivePath      tape003
        NDMP client             emeisilacc01
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1230PEBV

        Drive Name              HP.ULTRIUM4-SCSI.003
        Index                   3
        NonRewindDrivePath      /dev/nst2
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1230PEBV

        Drive Name              HP.ULTRIUM4-SCSI.004
        Index                   4
        NonRewindDrivePath      c112t0l0
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1145KG2K

        Drive Name              HP.ULTRIUM4-SCSI.004
        Index                   4
        NonRewindDrivePath      tape001
        NDMP client             emeisilacc01
        Type                    hcart
        Status                  DOWN
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1145KG2K

        Drive Name              HP.ULTRIUM4-SCSI.004
        Index                   4
        NonRewindDrivePath      /dev/nst0
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        Serial Number           HU1145KG2K

        Drive Name              HP.ULTRIUM4-SCSI.005
        Index                   5
        NonRewindDrivePath      c128t0l1
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=1
        Serial Number           4003780001

        Drive Name              HP.ULTRIUM4-SCSI.006
        Index                   6
        NonRewindDrivePath      c128t0l2
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=2
        Serial Number           4003780002

        Drive Name              HP.ULTRIUM4-SCSI.007
        Index                   7
        NonRewindDrivePath      c128t0l3
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=3
        Serial Number           4003780003

        Drive Name              HP.ULTRIUM4-SCSI.008
        Index                   8
        NonRewindDrivePath      c128t0l4
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=4
        Serial Number           4003780004

        Drive Name              HP.ULTRIUM4-SCSI.009
        Index                   9
        NonRewindDrivePath      c128t0l5
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=5
        Serial Number           4003780005

        Drive Name              HP.ULTRIUM4-SCSI.010
        Index                   10
        NonRewindDrivePath      c128t0l6
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=6
        Serial Number           4003780006

        Drive Name              HP.ULTRIUM4-SCSI.011
        Index                   11
        NonRewindDrivePath      c128t0l7
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=7
        Serial Number           4003780007

        Drive Name              HP.ULTRIUM4-SCSI.012
        Index                   12
        NonRewindDrivePath      c128t0l8
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(1) Definition DRIVE=8
        Serial Number           4003780008

        Drive Name              IBM.ULTRIUM-TD4.000
        Index                   13
        NonRewindDrivePath      c144t0l1
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=1
        Serial Number           4001460001

        Drive Name              IBM.ULTRIUM-TD4.001
        Index                   14
        NonRewindDrivePath      c144t0l2
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=2
        Serial Number           4001460002

        Drive Name              IBM.ULTRIUM-TD4.002
        Index                   15
        NonRewindDrivePath      c144t0l3
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=3
        Serial Number           4001460003

        Drive Name              IBM.ULTRIUM-TD4.003
        Index                   16
        NonRewindDrivePath      c144t0l4
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=4
        Serial Number           4001460004

        Drive Name              IBM.ULTRIUM-TD4.004
        Index                   17
        NonRewindDrivePath      c144t0l5
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=5
        Serial Number           4001460005

        Drive Name              IBM.ULTRIUM-TD4.005
        Index                   18
        NonRewindDrivePath      c144t0l6
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=6
        Serial Number           4001460006

        Drive Name              IBM.ULTRIUM-TD4.006
        Index                   19
        NonRewindDrivePath      c144t0l7
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=7
        Serial Number           4001460007

        Drive Name              IBM.ULTRIUM-TD4.007
        Index                   20
        NonRewindDrivePath      c144t0l8
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=8
        Serial Number           4001460008

        Drive Name              IBM.ULTRIUM-TD4.008
        Index                   21
        NonRewindDrivePath      c144t0l9
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=9
        Serial Number           4001460009

        Drive Name              IBM.ULTRIUM-TD4.009
        Index                   22
        NonRewindDrivePath      c144t0l10
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=10
        Serial Number           400146000A

        Drive Name              IBM.ULTRIUM-TD4.010
        Index                   23
        NonRewindDrivePath      c144t0l11
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=11
        Serial Number           400146000B

        Drive Name              IBM.ULTRIUM-TD4.011
        Index                   24
        NonRewindDrivePath      c144t0l12
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=12
        Serial Number           400146000C

        Drive Name              IBM.ULTRIUM-TD4.012
        Index                   25
        NonRewindDrivePath      c144t0l13
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=13
        Serial Number           400146000D

        Drive Name              IBM.ULTRIUM-TD4.013
        Index                   26
        NonRewindDrivePath      c144t0l14
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=14
        Serial Number           400146000E

        Drive Name              IBM.ULTRIUM-TD4.014
        Index                   27
        NonRewindDrivePath      c144t0l15
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=15
        Serial Number           400146000F

        Drive Name              IBM.ULTRIUM-TD4.015
        Index                   28
        NonRewindDrivePath      c144t1l0
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=16
        Serial Number           4001460010

        Drive Name              IBM.ULTRIUM-TD4.016
        Index                   29
        NonRewindDrivePath      c144t1l1
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=17
        Serial Number           4001460011

        Drive Name              IBM.ULTRIUM-TD4.017
        Index                   30
        NonRewindDrivePath      c144t1l2
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=18
        Serial Number           4001460012

        Drive Name              IBM.ULTRIUM-TD4.018
        Index                   31
        NonRewindDrivePath      c144t1l3
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=19
        Serial Number           4001460013

        Drive Name              IBM.ULTRIUM-TD4.019
        Index                   32
        NonRewindDrivePath      c144t1l4
        NDMP client             10.4.0.49
        Type                    hcart
        Status                  UP
        SCSI Protection         SR (Global)
        Shared Access           No
        TLD(2) Definition DRIVE=20
        Serial Number           4001460014

Currently defined robotics are:
  TLD(0)     robotic path = /dev/sg26
  TLD(1)     robotic path = c128t0l0 (10.4.0.49 [SCSI b/t/l = 128/0/0] ),
  TLD(2)     robotic path = c144t0l0 (10.4.0.49 [SCSI b/t/l = 144/0/0] ),

EMM Server = emv88001

BPSTULIST in master server

 

[tlau@emv88001 admincmd]$ sudo ./bpstulist -L

Label:                emv88001-hcart-10
Storage Unit Type:    NDMP
Host Connection:      emv88001
Number of Drives:     5
On Demand Only:       no
Density:              hcart (6)
Robot Type:           (not robotic)
Max Fragment Size:    1048576
Max MPX/drive:        1
NDMP attach host:     10.4.0.49

Label:                EMEISILACC01-NDMP
Storage Unit Type:    NDMP
Host Connection:      emv88001
Number of Drives:     5
On Demand Only:       no
Density:              hcart (6)
Robot Type/Number:    TLD (8) / 0
Max Fragment Size:    1048576
Max MPX/drive:        1
NDMP attach host:     emeisilacc01

Label:                emv88001-hcart-robot-tld-0
Storage Unit Type:    Media Manager
Host Connection:      emv88001
Number of Drives:     5
On Demand Only:       no
Density:              hcart (6)
Robot Type/Number:    TLD (8) / 0
Max Fragment Size:    1048575
Max MPX/drive:        1

Label:                DD03-VTL
Storage Unit Type:    NDMP
Host Connection:      emv88001
Number of Drives:     20
On Demand Only:       no
Density:              hcart (6)
Robot Type/Number:    TLD (8) / 2
Max Fragment Size:    1048576
Max MPX/drive:        1
NDMP attach host:     10.4.0.49

Label:                DD02-VTL
Storage Unit Type:    NDMP
Host Connection:      emv88001
Number of Drives:     8
On Demand Only:       yes
Density:              hcart (6)
Robot Type/Number:    TLD (8) / 1
Max Fragment Size:    1048575
Max MPX/drive:        1
NDMP attach host:     10.4.0.49

Label:                emv88001-hcart
Storage Unit Type:    Media Manager
Host Connection:      emv88001
Number of Drives:     5
On Demand Only:       no
Density:              hcart (6)
Robot Type:           (not robotic)
Max Fragment Size:    1048576
Max MPX/drive:        1

Label:                emv88001-hcart-emeisilacc01
Storage Unit Type:    NDMP
Host Connection:      emv88001
Number of Drives:     4
On Demand Only:       no
Density:              hcart (6)
Robot Type:           (not robotic)
Max Fragment Size:    1048576
Max MPX/drive:        1
NDMP attach host:     emeisilacc01

Label:                NDMP-drives
Storage Unit Type:    NDMP
Host Connection:      emv88001
Number of Drives:     5
On Demand Only:       yes
Density:              hcart (6)
Robot Type/Number:    TLD (8) / 0
Max Fragment Size:    1048575
Max MPX/drive:        1
NDMP attach host:     10.4.0.49

Label:                DD-STU2
Storage Unit Type:    Disk
Media Subtype:        DiskPool (6)
Host Connection:      _STU_NO_DEV_HOST_
Concurrent Jobs:      100
On Demand Only:       yes
Robot Type:           (not robotic)
Max Fragment Size:    524288
Max MPX:              1
Block Sharing:        no
File System Export:   no
Ok On Root:           no
Disk Pool:            DP_DD-STU2
Snapshots:            no
Replication Primary:  no
Replication Source:   no
Replication Target:   no
Mirror            :   no
Independent       :   no

Label:                DD-STU1
Storage Unit Type:    Disk
Media Subtype:        DiskPool (6)
Host Connection:      _STU_NO_DEV_HOST_
Concurrent Jobs:      100
On Demand Only:       yes
Robot Type:           (not robotic)
Max Fragment Size:    524288
Max MPX:              1
Block Sharing:        no
File System Export:   no
Ok On Root:           no
Disk Pool:            DP_DD-STU1
Snapshots:            no
Replication Primary:  no
Replication Source:   no
Replication Target:   no
Mirror            :   no
Independent       :   no

Label:                NBDR
Storage Unit Type:    Disk
Media Subtype:        Basic (1)
Host Connection:      emv88001
Concurrent Jobs:      10
On Demand Only:       yes
Path:                 "/mnt/nbdr"
Robot Type:           (not robotic)
Max Fragment Size:    524288
Max MPX:              1
Stage data:           no
Block Sharing:        no
File System Export:   no
High Water Mark:      100
Low Water Mark:       80
Ok On Root:           no

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

EMNBUM01 is not at all configured as a media server. Probably Windows Admin Console only. 

emv88001 is the master and also media server (plus NDMP media server).

TLD(0) is attached to emv88001. 
The OS sees the tape drives but nothing is configured in NBU.

You need to run the device config, select emv88001 to add the tape drives that are in the robot. 
You can skip the STU config at the end, as these parameters should still be the same.

Confirm with 'tpconfig -l' on emv88001 after device config.

How can I proceed step by step?

Here is the current tpconfig -l

sudo ./tpconfig -l
[sudo] password for tlau:
Device Robot Drive       Robot                    Drive                 Device     Second
Type     Num Index  Type DrNum Status  Comment    Name                  Path       Device Path
robot      0    -    TLD    -       -  -          -                     /dev/sg26
robot      1    -    TLD    -       -  -          -                     c128t0l0 (10.4.0.49)
  drive    -    5  hcart    1      UP  -          HP.ULTRIUM4-SCSI.005  c128t0l1
  drive    -    6  hcart    2      UP  -          HP.ULTRIUM4-SCSI.006  c128t0l2
  drive    -    7  hcart    3      UP  -          HP.ULTRIUM4-SCSI.007  c128t0l3
  drive    -    8  hcart    4      UP  -          HP.ULTRIUM4-SCSI.008  c128t0l4
  drive    -    9  hcart    5      UP  -          HP.ULTRIUM4-SCSI.009  c128t0l5
  drive    -   10  hcart    6      UP  -          HP.ULTRIUM4-SCSI.010  c128t0l6
  drive    -   11  hcart    7      UP  -          HP.ULTRIUM4-SCSI.011  c128t0l7
  drive    -   12  hcart    8      UP  -          HP.ULTRIUM4-SCSI.012  c128t0l8
robot      2    -    TLD    -       -  -          -                     c144t0l0 (10.4.0.49)
  drive    -   13  hcart    1      UP  -          IBM.ULTRIUM-TD4.000   c144t0l1
  drive    -   14  hcart    2      UP  -          IBM.ULTRIUM-TD4.001   c144t0l2
  drive    -   15  hcart    3      UP  -          IBM.ULTRIUM-TD4.002   c144t0l3
  drive    -   16  hcart    4      UP  -          IBM.ULTRIUM-TD4.003   c144t0l4
  drive    -   17  hcart    5      UP  -          IBM.ULTRIUM-TD4.004   c144t0l5
  drive    -   18  hcart    6      UP  -          IBM.ULTRIUM-TD4.005   c144t0l6
  drive    -   19  hcart    7      UP  -          IBM.ULTRIUM-TD4.006   c144t0l7
  drive    -   20  hcart    8      UP  -          IBM.ULTRIUM-TD4.007   c144t0l8
  drive    -   21  hcart    9      UP  -          IBM.ULTRIUM-TD4.008   c144t0l9
  drive    -   22  hcart   10      UP  -          IBM.ULTRIUM-TD4.009   c144t0l10
  drive    -   23  hcart   11      UP  -          IBM.ULTRIUM-TD4.010   c144t0l11
  drive    -   24  hcart   12      UP  -          IBM.ULTRIUM-TD4.011   c144t0l12
  drive    -   25  hcart   13      UP  -          IBM.ULTRIUM-TD4.012   c144t0l13
  drive    -   26  hcart   14      UP  -          IBM.ULTRIUM-TD4.013   c144t0l14
  drive    -   27  hcart   15      UP  -          IBM.ULTRIUM-TD4.014   c144t0l15
  drive    -   28  hcart   16      UP  -          IBM.ULTRIUM-TD4.015   c144t1l0
  drive    -   29  hcart   17      UP  -          IBM.ULTRIUM-TD4.016   c144t1l1
  drive    -   30  hcart   18      UP  -          IBM.ULTRIUM-TD4.017   c144t1l2
  drive    -   31  hcart   19      UP  -          IBM.ULTRIUM-TD4.018   c144t1l3
  drive    -   32  hcart   20      UP  -          IBM.ULTRIUM-TD4.019   c144t1l4
drive      -    0  hcart    -      UP  -          HP.ULTRIUM4-SCSI.000  c32t0l0
drive      -    0  hcart    -      UP  -          HP.ULTRIUM4-SCSI.000  tape005
drive      -    0  hcart    -      UP  -          HP.ULTRIUM4-SCSI.000  /dev/nst4
drive      -    1  hcart    -      UP  -          HP.ULTRIUM4-SCSI.001  c64t0l0
drive      -    1  hcart    -      UP  -          HP.ULTRIUM4-SCSI.001  tape004
drive      -    1  hcart    -      UP  -          HP.ULTRIUM4-SCSI.001  /dev/nst3
drive      -    2  hcart    -      UP  -          HP.ULTRIUM4-SCSI.002  c96t0l0
drive      -    2  hcart    -    DOWN  -          HP.ULTRIUM4-SCSI.002  tape002
drive      -    2  hcart    -      UP  -          HP.ULTRIUM4-SCSI.002  /dev/nst1
drive      -    3  hcart    -      UP  -          HP.ULTRIUM4-SCSI.003  c80t0l0
drive      -    3  hcart    -      UP  -          HP.ULTRIUM4-SCSI.003  tape003
drive      -    3  hcart    -      UP  -          HP.ULTRIUM4-SCSI.003  /dev/nst2
drive      -    4  hcart    -      UP  -          HP.ULTRIUM4-SCSI.004  c112t0l0
drive      -    4  hcart    -    DOWN  -          HP.ULTRIUM4-SCSI.004  tape001
drive      -    4  hcart    -      UP  -          HP.ULTRIUM4-SCSI.004  /dev/nst0

As Marianne mentioned please run the Device configuration wizard in NetBackup and select the media server as well as the ndmp host which the library is locally attached to and then see if the drives are visible.. Currently from the outputs shared as mentione by Marianne we see that the
robot tld 0 is configured but there are no drives configured under this robot

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

You really need to find out how everything is physically connected and what the config is supposed to look like.

It seems to me if TLD(0) - STK SL500 with 5 x LTO4 tape drives is connected to the master server only.
You need to confirm that this is the case.

If so, then start the Device Config Wizard in the Main NBU Console and select emv88001. Follow the prompts. 

sudo ./tpconfig -l
[sudo] password for tlau:
Device Robot Drive Robot Drive Device Second
Type Num Index Type DrNum Status Comment Name Path Device Path
robot 0 - TLD - - - - /dev/sg26
drive - 0 hcart 5 UP - HP.ULTRIUM4-SCSI.000 c32t0l0
drive - 0 hcart 5 UP - HP.ULTRIUM4-SCSI.000 tape005
drive - 0 hcart 5 UP - HP.ULTRIUM4-SCSI.000 /dev/nst4
drive - 1 hcart 4 UP - HP.ULTRIUM4-SCSI.001 c64t0l0
drive - 1 hcart 4 UP - HP.ULTRIUM4-SCSI.001 tape004
drive - 1 hcart 4 UP - HP.ULTRIUM4-SCSI.001 /dev/nst3
drive - 2 hcart 2 UP - HP.ULTRIUM4-SCSI.002 c96t0l0
drive - 2 hcart 2 DOWN - HP.ULTRIUM4-SCSI.002 tape002
drive - 2 hcart 2 UP - HP.ULTRIUM4-SCSI.002 /dev/nst1
drive - 3 hcart 3 UP - HP.ULTRIUM4-SCSI.003 c80t0l0
drive - 3 hcart 3 UP - HP.ULTRIUM4-SCSI.003 tape003
drive - 3 hcart 3 UP - HP.ULTRIUM4-SCSI.003 /dev/nst2
drive - 4 hcart 1 UP - HP.ULTRIUM4-SCSI.004 c112t0l0
drive - 4 hcart 1 DOWN - HP.ULTRIUM4-SCSI.004 tape001
drive - 4 hcart 1 UP - HP.ULTRIUM4-SCSI.004 /dev/nst0
robot 1 - TLD - - - - c128t0l0 (10.4.0.49)
drive - 5 hcart 1 UP - HP.ULTRIUM4-SCSI.005 c128t0l1
drive - 6 hcart 2 UP - HP.ULTRIUM4-SCSI.006 c128t0l2
drive - 7 hcart 3 UP - HP.ULTRIUM4-SCSI.007 c128t0l3
drive - 8 hcart 4 UP - HP.ULTRIUM4-SCSI.008 c128t0l4
drive - 9 hcart 5 UP - HP.ULTRIUM4-SCSI.009 c128t0l5
drive - 10 hcart 6 UP - HP.ULTRIUM4-SCSI.010 c128t0l6
drive - 11 hcart 7 UP - HP.ULTRIUM4-SCSI.011 c128t0l7
drive - 12 hcart 8 UP - HP.ULTRIUM4-SCSI.012 c128t0l8
robot 2 - TLD - - - - c144t0l0 (10.4.0.49)
drive - 13 hcart 1 UP - IBM.ULTRIUM-TD4.000 c144t0l1
drive - 14 hcart 2 UP - IBM.ULTRIUM-TD4.001 c144t0l2
drive - 15 hcart 3 UP - IBM.ULTRIUM-TD4.002 c144t0l3
drive - 16 hcart 4 UP - IBM.ULTRIUM-TD4.003 c144t0l4
drive - 17 hcart 5 UP - IBM.ULTRIUM-TD4.004 c144t0l5
drive - 18 hcart 6 UP - IBM.ULTRIUM-TD4.005 c144t0l6
drive - 19 hcart 7 UP - IBM.ULTRIUM-TD4.006 c144t0l7
drive - 20 hcart 8 UP - IBM.ULTRIUM-TD4.007 c144t0l8
drive - 21 hcart 9 UP - IBM.ULTRIUM-TD4.008 c144t0l9
drive - 22 hcart 10 UP - IBM.ULTRIUM-TD4.009 c144t0l10
drive - 23 hcart 11 UP - IBM.ULTRIUM-TD4.010 c144t0l11
drive - 24 hcart 12 UP - IBM.ULTRIUM-TD4.011 c144t0l12
drive - 25 hcart 13 UP - IBM.ULTRIUM-TD4.012 c144t0l13
drive - 26 hcart 14 UP - IBM.ULTRIUM-TD4.013 c144t0l14
drive - 27 hcart 15 UP - IBM.ULTRIUM-TD4.014 c144t0l15
drive - 28 hcart 16 UP - IBM.ULTRIUM-TD4.015 c144t1l0
drive - 29 hcart 17 UP - IBM.ULTRIUM-TD4.016 c144t1l1
drive - 30 hcart 18 UP - IBM.ULTRIUM-TD4.017 c144t1l2
drive - 31 hcart 19 UP - IBM.ULTRIUM-TD4.018 c144t1l3
drive - 32 hcart 20 UP - IBM.ULTRIUM-TD4.019 c144t1l4

The drive should have been configured in the robot TLD(0) after running the device configuration wizard. But I still got robot failure error when it tries to mount the tapes.

1/22/2018 17:54:34 - Info bptm (pid=22347) Waiting for mount of media id EF0501 (copy 1) on server emv88001.
01/22/2018 17:54:34 - granted resource  EF0501
01/22/2018 17:54:34 - granted resource  HP.ULTRIUM4-SCSI.001
01/22/2018 17:54:34 - granted resource  emv88001-hcart-robot-tld-0
01/22/2018 17:54:34 - mounting EF0501
01/22/2018 17:54:38 - Error bptm (pid=22347) error requesting media, TpErrno = Robot operation failed
01/22/2018 17:54:38 - Warning bptm (pid=22347) media id EF0501 load operation reported an error
01/22/2018 17:54:38 - current media EF0501 complete, requesting next media Any
01/22/2018 17:54:41 - Info bptm (pid=22347) Waiting for mount of media id EF0519 (copy 1) on server emv88001.
01/22/2018 17:54:41 - granted resource  EF0519
01/22/2018 17:54:41 - granted resource  HP.ULTRIUM4-SCSI.004
01/22/2018 17:54:41 - granted resource  emv88001-hcart-robot-tld-0
01/22/2018 17:54:41 - end writing
01/22/2018 17:54:41 - mounting EF0519
01/22/2018 17:54:45 - Error bptm (pid=22347) error requesting media, TpErrno = Robot operation failed
01/22/2018 17:54:45 - Warning bptm (pid=22347) media id EF0519 load operation reported an error
01/22/2018 17:54:45 - current media EF0519 complete, requesting next media Any
01/22/2018 17:54:48 - Info bptm (pid=22347) Waiting for mount of media id EF0519 (copy 1) on server emv88001.
01/22/2018 17:54:48 - granted resource  EF0519

For the load operation failed error, since media server - emv88001 is a linux machine, you would need to start by checking what message is reported in the system logs - "/var/log/messages" 

 


Jan 22 18:58:41 emv88001 tldd[21450]: TLD(0) MountTape EF0501 on drive 5, from slot 79
Jan 22 18:58:42 emv88001 tldcd[21456]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:42 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180    5509:
Jan 22 18:58:42 emv88001 tldcd[21456]: inquiry() function processing library STK      L180             0306:
Jan 22 18:58:42 emv88001 tldcd[21456]: ../tldcd.c.3034, process_request(), received command=1, from peername=emv88001, version 50
Jan 22 18:58:42 emv88001 tldcd[21456]: Processing MOUNT, TLD(0) drive 5, slot 79, barcode EF0501          , vsn EF0501
Jan 22 18:58:42 emv88001 tldcd[31310]: TLD(0) opening robotic path /dev/sg26
Jan 22 18:58:42 emv88001 tldcd[31310]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:43 emv88001 tldcd[31310]: TLD(0) initiating MOVE_MEDIUM from addr 1078 to addr 504
Jan 22 18:58:43 emv88001 tldcd[31310]: TLD(0) key = 0x5, asc = 0x30, ascq = 0x0, INCOMPATIBLE MEDIUM INSTALLED
Jan 22 18:58:43 emv88001 tldcd[31310]: TLD(0) Move_medium error
Jan 22 18:58:43 emv88001 tldcd[31310]: TLD(0) closing/unlocking robotic path
Jan 22 18:58:43 emv88001 tldd[21450]: DecodeMount: TLD(0) drive 5, Actual status: Robotic mount failure
Jan 22 18:58:44 emv88001 ltid[21412]: LTID - received ROBOT MESSAGE, Type=54, LongParam=0, Param1=0, Param2=0
Jan 22 18:58:44 emv88001 tldcd[21456]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:44 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180    5509:
Jan 22 18:58:44 emv88001 tldcd[21456]: inquiry() function processing library STK      L180             0306:
Jan 22 18:58:45 emv88001 ltid[21412]: LTID - Sent ROBOTIC request, Type=3, Param2=0
Jan 22 18:58:45 emv88001 tldd[21450]: TLD(0) DismountTape ****** from drive 5
Jan 22 18:58:46 emv88001 tldcd[21456]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:46 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180    5509:
Jan 22 18:58:46 emv88001 tldcd[21456]: inquiry() function processing library STK      L180             0306:
Jan 22 18:58:46 emv88001 tldcd[21456]: ../tldcd.c.3034, process_request(), received command=3, from peername=emv88001, version 50
Jan 22 18:58:46 emv88001 tldcd[21456]: Processing UNMOUNT, TLD(0) drive 5, slot -1, barcode  <NONE> , vsn ******
Jan 22 18:58:46 emv88001 tldcd[31316]: TLD(0) opening robotic path /dev/sg26
Jan 22 18:58:46 emv88001 tldcd[31316]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:47 emv88001 tldcd[31316]: TLD(0) closing/unlocking robotic path
Jan 22 18:58:47 emv88001 tldd[21450]: DecodeDismount: TLD(0) drive 5, Actual status: STATUS_SUCCESS
Jan 22 18:58:47 emv88001 tldcd[21456]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:47 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180    5509:
Jan 22 18:58:47 emv88001 tldcd[21456]: inquiry() function processing library STK      L180             0306:
Jan 22 18:58:48 emv88001 ltid[21412]: LTID - Sent ROBOTIC request, Type=1, Param2=0
Jan 22 18:58:48 emv88001 tldd[21450]: TLD(0) MountTape EF0519 on drive 4, from slot 80
Jan 22 18:58:49 emv88001 tldcd[21456]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:49 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180    5509:
Jan 22 18:58:49 emv88001 tldcd[21456]: inquiry() function processing library STK      L180             0306:
Jan 22 18:58:49 emv88001 tldcd[21456]: ../tldcd.c.3034, process_request(), received command=1, from peername=emv88001, version 50
Jan 22 18:58:49 emv88001 tldcd[21456]: Processing MOUNT, TLD(0) drive 4, slot 80, barcode EF0519          , vsn EF0519
Jan 22 18:58:49 emv88001 tldcd[31319]: TLD(0) opening robotic path /dev/sg26
Jan 22 18:58:49 emv88001 tldcd[31319]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:50 emv88001 tldcd[31319]: TLD(0) initiating MOVE_MEDIUM from addr 1079 to addr 503
Jan 22 18:58:50 emv88001 tldcd[31319]: TLD(0) key = 0x5, asc = 0x30, ascq = 0x0, INCOMPATIBLE MEDIUM INSTALLED
Jan 22 18:58:50 emv88001 tldcd[31319]: TLD(0) Move_medium error
Jan 22 18:58:50 emv88001 tldcd[31319]: TLD(0) closing/unlocking robotic path
Jan 22 18:58:50 emv88001 tldd[21450]: DecodeMount: TLD(0) drive 4, Actual status: Robotic mount failure
Jan 22 18:58:51 emv88001 tldcd[21456]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:51 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180    5509:
Jan 22 18:58:51 emv88001 ltid[21412]: LTID - received ROBOT MESSAGE, Type=54, LongParam=0, Param1=1, Param2=0
Jan 22 18:58:51 emv88001 tldcd[21456]: inquiry() function processing library STK      L180             0306:
Jan 22 18:58:52 emv88001 ltid[21412]: LTID - Sent ROBOTIC request, Type=3, Param2=1
Jan 22 18:58:52 emv88001 tldd[21450]: TLD(0) DismountTape ****** from drive 4
Jan 22 18:58:53 emv88001 tldcd[21456]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:53 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180    5509:
Jan 22 18:58:53 emv88001 tldcd[21456]: inquiry() function processing library STK      L180             0306:
Jan 22 18:58:53 emv88001 tldcd[21456]: ../tldcd.c.3034, process_request(), received command=3, from peername=emv88001, version 50
Jan 22 18:58:53 emv88001 tldcd[21456]: Processing UNMOUNT, TLD(0) drive 4, slot -1, barcode  <NONE> , vsn ******
Jan 22 18:58:53 emv88001 tldcd[31325]: TLD(0) opening robotic path /dev/sg26
Jan 22 18:58:53 emv88001 tldcd[31325]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:54 emv88001 tldcd[31325]: TLD(0) closing/unlocking robotic path
Jan 22 18:58:54 emv88001 tldd[21450]: DecodeDismount: TLD(0) drive 4, Actual status: STATUS_SUCCESS
Jan 22 18:58:54 emv88001 tldcd[21456]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:54 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180    5509:
Jan 22 18:58:54 emv88001 tldcd[21456]: inquiry() function processing library STK      L180             0306:
Jan 22 18:58:55 emv88001 ltid[21412]: Operator/EMM server has DOWN'ed drive HP.ULTRIUM4-SCSI.001 (device 1)
Jan 22 18:58:55 emv88001 ltid[21412]: LTID - Sent ROBOTIC request, Type=1, Param2=0
Jan 22 18:58:55 emv88001 tldd[21450]: TLD(0) MountTape EF0519 on drive 2, from slot 80
Jan 22 18:58:56 emv88001 tldcd[21456]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:56 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180    5509:
Jan 22 18:58:56 emv88001 tldcd[21456]: inquiry() function processing library STK      L180             0306:
Jan 22 18:58:56 emv88001 tldcd[21456]: ../tldcd.c.3034, process_request(), received command=1, from peername=emv88001, version 50
Jan 22 18:58:56 emv88001 tldcd[21456]: Processing MOUNT, TLD(0) drive 2, slot 80, barcode EF0519          , vsn EF0519
Jan 22 18:58:56 emv88001 tldcd[31327]: TLD(0) opening robotic path /dev/sg26
Jan 22 18:58:56 emv88001 tldcd[31327]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:57 emv88001 tldcd[31327]: TLD(0) initiating MOVE_MEDIUM from addr 1079 to addr 501
Jan 22 18:58:57 emv88001 tldcd[31327]: TLD(0) key = 0x5, asc = 0x30, ascq = 0x0, INCOMPATIBLE MEDIUM INSTALLED
Jan 22 18:58:57 emv88001 tldcd[31327]: TLD(0) Move_medium error
Jan 22 18:58:57 emv88001 tldcd[31327]: TLD(0) closing/unlocking robotic path
Jan 22 18:58:57 emv88001 tldd[21450]: DecodeMount: TLD(0) drive 2, Actual status: Robotic mount failure
Jan 22 18:58:58 emv88001 tldcd[21456]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:58:58 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180    5509:
Jan 22 18:58:58 emv88001 tldcd[21456]: inquiry() function processing library STK      L180             0306:
Jan 22 18:58:58 emv88001 ltid[21412]: LTID - received ROBOT MESSAGE, Type=54, LongParam=0, Param1=2, Param2=0
Jan 22 18:58:59 emv88001 ltid[21412]: LTID - Sent ROBOTIC request, Type=3, Param2=2
Jan 22 18:58:59 emv88001 tldd[21450]: TLD(0) DismountTape ****** from drive 2
Jan 22 18:59:00 emv88001 tldcd[21456]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:59:00 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180    5509:
Jan 22 18:59:00 emv88001 tldcd[21456]: inquiry() function processing library STK      L180             0306:
Jan 22 18:59:00 emv88001 tldcd[21456]: ../tldcd.c.3034, process_request(), received command=3, from peername=emv88001, version 50
Jan 22 18:59:00 emv88001 tldcd[21456]: Processing UNMOUNT, TLD(0) drive 2, slot -1, barcode  <NONE> , vsn ******
Jan 22 18:59:00 emv88001 tldcd[31333]: TLD(0) opening robotic path /dev/sg26
Jan 22 18:59:00 emv88001 tldcd[31333]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:59:01 emv88001 tldcd[31333]: TLD(0) closing/unlocking robotic path
Jan 22 18:59:01 emv88001 tldd[21450]: DecodeDismount: TLD(0) drive 2, Actual status: STATUS_SUCCESS
Jan 22 18:59:01 emv88001 tldcd[21456]: inquiry() function processing library STK      SL500            1373:
Jan 22 18:59:01 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180    5509:
Jan 22 18:59:01 emv88001 tldcd[21456]: inquiry() function processing library STK      L180             0306:


Jan 22 18:58:56 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180 5509:
Jan 22 18:58:56 emv88001 tldcd[21456]: inquiry() function processing library STK L180 0306:
Jan 22 18:58:56 emv88001 tldcd[21456]: ../tldcd.c.3034, process_request(), received command=1, from peername=emv88001, version 50
Jan 22 18:58:56 emv88001 tldcd[21456]: Processing MOUNT, TLD(0) drive 2, slot 80, barcode EF0519 , vsn EF0519
Jan 22 18:58:56 emv88001 tldcd[31327]: TLD(0) opening robotic path /dev/sg26
Jan 22 18:58:56 emv88001 tldcd[31327]: inquiry() function processing library STK SL500 1373:
Jan 22 18:58:57 emv88001 tldcd[31327]: TLD(0) initiating MOVE_MEDIUM from addr 1079 to addr 501
Jan 22 18:58:57 emv88001 tldcd[31327]: TLD(0) key = 0x5, asc = 0x30, ascq = 0x0, INCOMPATIBLE MEDIUM INSTALLED
Jan 22 18:58:57 emv88001 tldcd[31327]: TLD(0) Move_medium error
Jan 22 18:58:57 emv88001 tldcd[31327]: TLD(0) closing/unlocking robotic path
Jan 22 18:58:57 emv88001 tldd[21450]: DecodeMount: TLD(0) drive 2, Actual status: Robotic mount failure
Jan 22 18:58:58 emv88001 tldcd[21456]: inquiry() function processing library STK SL500 1373:
Jan 22 18:58:58 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180 5509:
Jan 22 18:58:58 emv88001 tldcd[21456]: inquiry() function processing library STK L180 0306:
Jan 22 18:58:58 emv88001 ltid[21412]: LTID - received ROBOT MESSAGE, Type=54, LongParam=0, Param1=2, Param2=0
Jan 22 18:58:59 emv88001 ltid[21412]: LTID - Sent ROBOTIC request, Type=3, Param2=2
Jan 22 18:58:59 emv88001 tldd[21450]: TLD(0) DismountTape ****** from drive 2
Jan 22 18:59:00 emv88001 tldcd[21456]: inquiry() function processing library STK SL500 1373:
Jan 22 18:59:00 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180 5509:
Jan 22 18:59:00 emv88001 tldcd[21456]: inquiry() function processing library STK L180 0306:
Jan 22 18:59:00 emv88001 tldcd[21456]: ../tldcd.c.3034, process_request(), received command=3, from peername=emv88001, version 50
Jan 22 18:59:00 emv88001 tldcd[21456]: Processing UNMOUNT, TLD(0) drive 2, slot -1, barcode <NONE> , vsn ******
Jan 22 18:59:00 emv88001 tldcd[31333]: TLD(0) opening robotic path /dev/sg26
Jan 22 18:59:00 emv88001 tldcd[31333]: inquiry() function processing library STK SL500 1373:
Jan 22 18:59:01 emv88001 tldcd[31333]: TLD(0) closing/unlocking robotic path
Jan 22 18:59:01 emv88001 tldd[21450]: DecodeDismount: TLD(0) drive 2, Actual status: STATUS_SUCCESS
Jan 22 18:59:01 emv88001 tldcd[21456]: inquiry() function processing library STK SL500 1373:
Jan 22 18:59:01 emv88001 tldcd[21456]: inquiry() function processing library D_DOMAIN RESTORER_L180 5509:
Jan 22 18:59:01 emv88001 tldcd[21456]: inquiry() function processing library STK L180 0306: