Error Open Policies - Can not to remote service:[DARSManagment-NBMASTER] (Status 25)

[imatelun]

When I try to open the policies though they open at the bottom send me the following error:

******************************************************************************************************

Backup Policy Management

cannot connect on socket (25)

Can not connect to remote service:[DARSManagement-NBSERVER](Status 25)

[GeForce123]

Can you provide a little more information about your environment?

What OS are your master/media servers running?

What version of NBU are you running on these servers?

Where are you running the Admin Console from? (Your laptop, the master server itself... etc)

[imatelun]

linux red hat 6.3 in master /media

version 7.7.3

in laptop

note : Recently updated from 7.6.1.2 to 7.7.3

[GeForce123]

Can you show the current processes running on the master server? /usr/openv/netbackup/bin/bpps -x

Feel free to change any server/ip info.

[imatelun]

[root@NBMASTER ~]# bpps -x NB Processes ------------ root 4607 24169 0 Apr12 ? 00:00:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-84-140-1492019688.ior.mgr -proxyID HPManager-84-140-1492019688 root 4652 23996 0 Apr04 ? 00:00:00 /usr/openv/netbackup/bin/nbproxy dblib nbpem_cleanup root 4791 23339 0 Apr11 ? 00:03:28 /usr/openv/netbackup/bin/bpdbm root 5469 1 0 07:25 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 es_AR /usr/openv/java/auth.conf 1 -1 DESKTOP.cencosud.corp x.x.x.x 5465 noUserCredentialsFile root 5471 5469 0 07:25 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 es_AR /usr/openv/java/auth.conf 1 -1 DESKTOP.cencosud.corp xx.xx.xx.xx 0 5465 noUserCredentialsFile root 5473 5469 0 07:25 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 es_AR /usr/openv/java/auth.conf 1 -1 DESKTOP.cencosud.corp xx.xx.xx.xx 0 5465 noUserCredentialsFile root 5771 1 0 10:02 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 en_US /usr/openv/java/auth.conf 1 -1 DESKTOP.cencosud.corp xx.x.x.x 0 5767 noUserCredentialsFile root 5774 5771 0 10:02 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 en_US /usr/openv/java/auth.conf 1 -1 DESKTOP.cencosud.corp x.x.x.x 0 5767 noUserCredentialsFile root 5776 5771 0 10:02 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 en_US /usr/openv/java/auth.conf 1 -1 DESKTOP.cencosud.corp xx.x.x.x. 0 5767 noUserCredentialsFile root 5813 24169 0 Apr07 ? 00:00:06 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-35-65-1491577377.ior.mgr -proxyID HPManager-35-65-1491577377 root 5868 1 0 Apr12 ? 00:00:03 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 8398698 -dcn 2 -dstunit media-bkp-SL500-tld-0 -dp Mensual -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 1228800 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1492031853_0_0 root 6200 24169 0 10:03 ? 00:00:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-96-159-1492088626.ior.mgr -proxyID PolicyManager-96-159-1492088626 root 6230 5771 0 10:03 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 en_US /usr/openv/java/auth.conf 1 -1 DESKTOP.cencosud.corp x.x.x.x 0 5767 noUserCredentialsFile root 6237 24169 0 Apr06 ? 00:00:07 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-30-57-1491516455.ior.mgr -proxyID HPManager-30-57-1491516455 root 6467 23339 0 Apr12 ? 00:00:02 /usr/openv/netbackup/bin/bpdbm root 6515 7504 0 10:04 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 es_AR /usr/openv/java/auth.conf 1 -1 DESKTOP2.cencosud.corp xx.x.x.x 0 7496 noUserCredentialsFile root 6664 24169 0 10:06 ? 00:00:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-96-160-1492088766.ior.mgr -proxyID StorageService-96-160-1492088766 root 7504 1 0 07:33 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 es_AR /usr/openv/java/auth.conf 1 -1 DESKTOP2.cencosud.corp x.x.x.x 0 7496 noUserCredentialsFile root 7510 7504 0 07:33 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 es_AR /usr/openv/java/auth.conf 1 -1 DESKTOP2.cencosud.corp xx.x.x.x 0 7496 noUserCredentialsFile root 7525 7504 0 07:33 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 es_AR /usr/openv/java/auth.conf 1 -1 DESKTOP2.cencosud.corp xx.x.x.x 0 7496 noUserCredentialsFile root 7902 24169 0 Apr11 ? 00:00:02 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-65-106-1491918368.ior.mgr -proxyID HPManager-65-106-1491918368 root 8224 1 0 Apr12 ? 00:00:03 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 8399386 -dcn 2 -dstunit media-bkp-SL500-tld-0 -dp Mensual -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 1228800 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1492039361_0_0 root 9868 1 0 10:28 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 es_AR /usr/openv/java/auth.conf 1 -1 DESKTOP3.cencosud.corp 10.95.48.204 0 9864 noUserCredentialsFile root 9870 9868 0 10:28 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 es_AR /usr/openv/java/auth.conf 1 -1 DESKTOP3.cencosud.corp 10.95.48.204 0 9864 noUserCredentialsFile root 9872 9868 0 10:28 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 es_AR /usr/openv/java/auth.conf 1 -1 DESKTOP3.cencosud.corp 10.95.48.204 0 9864 noUserCredentialsFile root 9930 24169 0 10:28 ? 00:00:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-97-161-1492090133.ior.mgr -proxyID PolicyManager-97-161-1492090133 root 9931 9868 0 10:28 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 es_AR /usr/openv/java/auth.conf 1 -1 DESKTOP3.cencosud.corp 10.95.48.204 0 9864 noUserCredentialsFile root 9949 24169 0 10:28 ? 00:00:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-97-162-1492090138.ior.mgr -proxyID StorageService-97-162-1492090138 root 10337 1 0 Apr12 ? 00:00:03 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 8399422 -dcn 2 -dstunit media-bkp-SL500-tld-0 -dp Semanal -owner *ANY* -rl 3 -fail_on_error 0 -cn 1 -priority 80000 -lcm -wcopt SFN -mtd 1228800 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1492039962_0_0 root 11327 24169 0 Apr04 ? 00:00:09 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-7-14-1491334658.ior.mgr -proxyID HPManager-7-14-1491334658 root 12732 24169 0 Apr05 ? 00:00:08 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-14-22-1491400290.ior.mgr -proxyID HPManager-14-22-1491400290 root 12879 1 0 Apr12 ? 00:00:03 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 8398813 -dcn 2 -dstunit media-bkp-SL500-tld-0 -dp Mensual -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 1228800 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1492033954_0_0 root 13800 24169 0 Apr05 ? 00:00:08 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-20-37-1491429666.ior.mgr -proxyID HPManager-20-37-1491429666 root 15564 24169 0 Apr12 ? 00:00:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-73-120-1492003515.ior.mgr -proxyID HPManager-73-120-1492003515 root 15910 24169 0 Apr10 ? 00:00:03 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-55-94-1491838807.ior.mgr -proxyID HPManager-55-94-1491838807 root 17570 24169 0 Apr06 ? 00:00:07 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-26-45-1491485320.ior.mgr -proxyID HPManager-26-45-1491485320 root 17918 24169 0 Apr12 ? 00:00:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-76-127-1492010287.ior.mgr -proxyID HPManager-76-127-1492010287 root 20475 1 0 Apr12 ? 00:00:03 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 8398451 -dcn 2 -dstunit media-bkp-SL500-tld-0 -dp Mensual -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 1228800 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1492028249_0_0 root 21417 1 0 Apr12 ? 00:00:03 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 8398932 -dcn 2 -dstunit media-bkp-SL500-tld-0 -dp Mensual -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 1228800 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1492035756_0_0 root 22577 1 0 Apr04 ? 00:00:17 /usr/openv/netbackup/bin/private/nbatd -c /usr/openv/var/global/vxss/eab/data root 22589 1 0 Apr04 ? 00:01:16 /usr/openv/netbackup/bin/vnetd -standalone root 22593 1 0 Apr04 ? 00:01:14 /usr/openv/netbackup/bin/bpcd -standalone root 22619 1 0 Apr04 ? 00:10:14 /usr/openv/netbackup/bin/nbdisco root 22633 24169 0 08:54 ? 00:00:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-92-155-1492084456.ior.mgr -proxyID PolicyManager-92-155-1492084456 root 22657 24169 0 08:54 ? 00:00:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-92-156-1492084459.ior.mgr -proxyID StorageService-92-156-1492084459 root 23100 1 41 Apr04 ? 3-16:17:56 /usr/openv/db//bin/NB_dbsrv @/usr/openv/var/global/server.conf @/usr/openv/var/global/databases.conf -hn 6 root 23194 1 0 Apr04 ? 00:16:22 /usr/openv/netbackup/bin/nbevtmgr root 23233 1 0 Apr04 ? 00:06:27 /usr/openv/netbackup/bin/nbaudit root 23339 1 0 Apr04 ? 00:42:27 /usr/openv/netbackup/bin/bpdbm root 23345 23339 0 Apr04 ? 01:31:29 /usr/openv/netbackup/bin/bpjobd root 23729 1 0 Apr04 ? 00:02:11 /usr/openv/netbackup/bin/bpcompatd root 23739 1 6 Apr04 ? 13:09:34 /usr/openv/netbackup/bin/nbemm root 23752 1 2 Apr04 ? 04:30:09 /usr/openv/netbackup/bin/nbrb root 23947 1 0 Apr04 ? 00:10:08 /usr/openv/netbackup/bin/bprd root 23972 1 0 Apr04 ? 01:28:56 /usr/openv/netbackup/bin/nbjm root 23994 23972 0 Apr04 ? 00:02:08 /usr/openv/netbackup/bin/nbproxy dblib nbjm root 23996 1 0 Apr04 ? 01:23:03 /usr/openv/netbackup/bin/nbpem root 24022 23996 0 Apr04 ? 00:03:18 /usr/openv/netbackup/bin/nbproxy dblib nbpem root 24037 1 0 Apr04 ? 00:32:42 /usr/openv/netbackup/bin/nbstserv root 24067 1 0 Apr04 ? 00:03:59 /usr/openv/netbackup/bin/nbrmms root 24161 23339 0 Apr04 ? 00:12:22 /usr/openv/netbackup/bin/bpdbm root 24169 1 0 Apr04 ? 00:44:19 /usr/openv/netbackup/bin/nbsl root 24190 1 0 Apr04 ? 00:04:46 /usr/openv/netbackup/bin/nbim root 24269 1 0 Apr04 ? 00:00:57 /usr/openv/netbackup/bin/bmrd root 24436 1 0 Apr04 ? 00:00:38 /usr/openv/netbackup/bin/nbvault root 24467 1 0 Apr04 ? 00:02:51 /usr/openv/netbackup/bin/nbcssc -a NetBackup -m bcktel011-bkp root 24502 1 0 Apr04 ? 00:03:16 /usr/openv/netbackup/bin/nbsvcmon root 24910 24169 0 Apr09 ? 00:00:04 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-50-88-1491744978.ior.mgr -proxyID HPManager-50-88-1491744978 root 26062 24067 0 11:58 ? 00:00:00 /usr/openv/netbackup/bin/admincmd/bpstsinfo -DPSPROXY root 26738 23996 0 Apr04 ? 00:03:42 /usr/openv/netbackup/bin/nbproxy dblib nbpem_email root 27956 1 0 Apr12 ? 00:00:03 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 8399018 -dcn 2 -dstunit media-bkp-SL500-tld-0 -dp Mensual -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 1228800 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1492037558_0_0 root 29893 24169 0 Apr12 ? 00:00:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-88-145-1492029872.ior.mgr -proxyID StorageService-88-145-1492029872 root 29903 24169 0 Apr12 ? 00:00:04 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-88-146-1492029874.ior.mgr -proxyID PolicyManager-88-146-1492029874 root 30007 1 0 09:22 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 en_US /usr/openv/java/auth.conf 1 -1 DESKTOP.cencosud.corp xx.xx.xx.xx 0 30003 noUserCredentialsFile root 30013 30007 0 09:22 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 en_US /usr/openv/java/auth.conf 1 -1 DESKTOP.cencosud.corp xx.xx.xx.xx 0 30003 noUserCredentialsFile root 30019 30007 0 09:22 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 en_US /usr/openv/java/auth.conf 1 -1 DESKTOP.cencosud.corp xx.xx.xx.xx 0 30003 noUserCredentialsFile root 30089 24169 0 09:22 ? 00:00:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-95-157-1492086139.ior.mgr -proxyID PolicyManager-95-157-1492086139 root 30090 30007 0 09:22 ? 00:00:00 /usr/openv/netbackup/bin/bpjava-susvc imatelun -1 -1 en_US /usr/openv/java/auth.conf 1 -1 DESKTOP.cencosud.corp xx.xx.xx.xx 0 30003 noUserCredentialsFile root 30107 24169 0 09:22 ? 00:00:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-95-158-1492086142.ior.mgr -proxyID StorageService-95-158-1492086142 root 30724 1 0 Apr12 ? 00:00:03 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 8398534 -dcn 2 -dstunit media-bkp-SL500-tld-0 -dp Mensual -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 1228800 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1492030051_0_0 root 30736 24169 0 Apr04 ? 00:00:08 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-2-7-1491327567.ior.mgr -proxyID HPManager-2-7-1491327567 root 30811 24169 0 Apr12 ? 00:00:03 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -CatalogManager-88-147-1492030079.ior.mgr -proxyID CatalogManager-88-147-1492030079 root 30843 24169 0 Apr12 ? 00:00:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-82-135-1492018253.ior.mgr -proxyID HPManager-82-135-1492018253 root 31249 24169 0 Apr07 ? 00:00:06 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-40-71-1491592451.ior.mgr -proxyID HPManager-40-71-1491592451 root 31417 24169 0 Apr12 ? 00:00:42 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -ClientManager-88-148-1492030194.ior.mgr -proxyID ClientManager-88-148-1492030194 root 31436 24169 0 Apr12 ? 00:00:07 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-88-149-1492030195.ior.mgr -proxyID HPManager-88-149-1492030195 root 32342 24169 0 Apr07 ? 00:00:05 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-42-79-1491601731.ior.mgr -proxyID HPManager-42-79-1491601731 MM Processes ------------ root 23926 1 0 Apr04 ? 00:01:13 vmd -v Shared Symantec Processes ------------------------- root 19800 1 0 Apr04 ? 00:41:36 /opt/VRTSpbx/bin/pbx_exchange

[GeForce123]

Any way you could format that differently in a text file and upload that?

Do you have the ouput from the command window on your laptop from when you get the status 25?

Was anything else changed on your master server besides upgrading to 7.7.3?

Check your /etc/hosts file make sure you at least have a localhost entry.

[Will_Restore]

Turn off firewall and retry the operation

service iptables stop

[Tousif]

Hello,

Most of the time this kind of issue temporary occurred. It get fixed after restart the NBU services on Master server.

Also check the expiration date of license which installed on master 

http://www.veritas.com/docs/000017096

Regards,