Failed to initialize EMM connection and Function connectiontobpcd Failed

[TejasK]

we install netbackup 8.0 on AIX 7.2 os while running bptestbpcd -client ip command we getting " function connectiontobpcd Failed:46 acceess not allow, not a authorized server error.while running  ./nbemmcmd -listhosts -verbose commnad we are getting "Failed to initialize EMM connection. Verify that network access to the EMM server is available and that the services nbemm and pbx_exchange are running on the EMM server. (195)
Command did not complete successfully." error.

already we open all required ports but stiil getting this type of errors.
also posting bp.conf file entry

SERVER = master server hostname
SERVER = storage device hostname
SERVER = master server hostname
CLIENT_NAME = AIX hostname
CONNECT_OPTIONS = localhost 1 0 2
USEMAIL =
SERVER_SENDS_MAIL = YES
USE_VXSS = PROHIBITED
VXSS_SERVICE_TYPE = INTEGRITYANDCONFIDENTIALITY
EMMSERVER = master server hostname
HOST_CACHE_TTL = 3600
TELEMETRY_UPLOAD = YES

Environment   OS ( AIX 7.2 ) ,  NetBackup ( 8.0 version ) 

give solution for this errors.

[Nicolai]

Hi @TejasK 

This look like a name resolution issue.

Is master server hostname and AIX hostname the same name ?

Is the NBU configuration using short names  (e.g srv1) or fully qualified (srv1.acme.com) domain names ?

[TejasK]

Hi @Nicolai.,

thanks for reply. 

Master server hostname and AIX hostname both are different.

NBU configure using fully qualified domain names (srv1.acme.com) . 

[Nicolai]

hi @TejasK 

On a non-clustered master server for NBU <= 8.0 the client name and the master server name should be the same.  In later release where certificates are deployed that restriction is lifted.

With advanced configuration you can have different client name and master server name for NBU <=8.0 , but the skill level required is not beginner.

see : https://www.veritas.com/support/en_US/article.100002210

[Hamza_H]

Hi, 

also check compatibility list with AIX 7.2, as I think (if not mistaken) it is only supported on 10.0+.