proc_netbackup

[sa01985]

Informational alert: proc_NetBackup CRIT - 47 processes (ok from 2 to 4)

Alert is kepping initating for linux master server.

proc_netbackup is not running. May i know what it is and is it required to run.

[Nicolai]

Looks like a custom error message from monitoring system - proc_netbackup is probably short name for "Processes Netbackup"

Logon to the master server can run bpps -a , then verify with this tech note 

http://www.veritas.com/docs/100002166

Note - this tech note is for netbackup. If running a higer version there may be additional processes.

[sa01985]

NB Processes
------------
root      1823     1  0 Nov05 ?        00:00:01 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 904740 -dcn 2 -dstunit tape-medprod01 -dp Monthly -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 102400 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1509861282_0_0
root      3150 42700  0 Oct24 ?        00:00:03 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -StorageService-85.ior.mgr -proxyID StorageService#85_1508815473
root      3160 42700  0 Oct24 ?        00:00:32 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-85.ior.mgr -proxyID PolicyManager#85_1508815474
root      3222 42700  0 Oct24 ?        00:01:05 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -CatalogManager-85.ior.mgr -proxyID CatalogManager#85_1508815530
root      3233 42351  0 Oct24 ?        00:00:34 /usr/openv/netbackup/bin/bpdbm
root      3236 42700  0 Oct24 ?        00:00:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -CatalogManagement-85.ior.mgr -proxyID CatalogManagement#85_1508815533
root      3245 42351  0 Oct24 ?        00:00:10 /usr/openv/netbackup/bin/bpdbm
root      3255 42700  0 Oct24 ?        00:00:01 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -HPManager-85.ior.mgr -proxyID HPManager#85_1508815554
root      4090     1  0 Nov05 ?        00:00:01 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 904744 -dcn 2 -dstunit tape-prod02 -dp Monthly -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 102400 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1509863387_0_0
root      8230     1  0 Nov05 ?        00:00:01 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 904747 -dcn 2 -dstunit tape-prod01 -dp Monthly -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 102400 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1509866094_0_0
root      8794     1  0 Aug08 ?        00:00:06 /usr/openv/netbackup/bin/nbproxy dblib nbpem_email
root     10867     1  0 08:25 ?        00:00:00 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 904780 -dcn 2 -dstunit tape-prod02 -dp Monthly -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 102400 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1509883534_0_0
root     11464     1  0 Nov05 ?        00:00:01 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 904748 -dcn 2 -dstunit tape-medprod02 -dp Monthly -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 102400 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1509866996_0_0
root     13245     1  0 Nov05 ?        00:00:01 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 904750 -dcn 2 -dstunit tape-medprod02 -dp Monthly -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 102400 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1509868500_0_0

root     31998 42386  0 Aug22 ?        00:02:28 /usr/openv/netbackup/bin/nbproxy dblib nbpem_email
root     32200 42351  0 12:19 ?        00:00:00 /usr/openv/netbackup/bin/bpdbm
root     32960     1  0 03:31 ?        00:00:01 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 904777 -dcn 2 -dstunit tape-medprod02 -dp Monthly -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 102400 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1509879626_0_0
root     33681     1  0 Oct19 ?        01:18:45 ./bpjobd
root     33818     1  0 Nov05 ?        00:00:01 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 904722 -dcn 2 -dstunit tape-medprod01 -dp Monthly -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 102400 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1509852259_0_0
root     34127     1  0 Aug08 ?        00:00:00 /usr/openv/netbackup/bin/nbproxy dblib nbpem_email
root     37975     1  0 Aug07 ?        00:00:00 /usr/openv/netbackup/bin/nbproxy dblib -mgrIORFile -PolicyManager-7.ior.mgr -proxyID PolicyManager#7_1502115064
root     38821 42351  0 Sep22 ?        00:00:33 /usr/openv/netbackup/bin/bpdbm
root     38954     1  0 Nov05 ?        00:00:01 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 904728 -dcn 2 -dstunit tape-medprod01 -dp Monthly -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 102400 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1509856168_0_0
root     39561     1  0 04:44 ?        00:00:00 /usr/openv/netbackup/bin/admincmd/bpduplicate -jm -jobid 904779 -dcn 2 -dstunit tape-medprod01 -dp Monthly -owner *ANY* -rl 8 -fail_on_error 0 -cn 1 -priority 0 -lcm -wcopt SFN -mtd 102400 -Bidfile /usr/openv/var/global/nbstserv/bid_file_rs_1509882031_0_0
root     41942     1  0 Aug22 ?        00:01:59 /usr/openv/netbackup/bin/private/nbatd -c /usr/openv/var/global/vxss/eab/data
root     41953     1  0 Aug22 ?        00:01:21 /usr/openv/netbackup/bin/vnetd -standalone
root     41956     1  0 Aug22 ?        00:02:58 /usr/openv/netbackup/bin/bpcd -standalone
root     41983     1  0 Aug22 ?        06:08:13 /usr/openv/netbackup/bin/nbdisco
root     42084     1  6 Aug22 ?        5-02:25:17 /usr/openv/db//bin/NB_dbsrv @/usr/openv/var/global/server.conf @/usr/openv/var/global/databases.conf -hn 5
root     42144     1  0 Aug22 ?        01:14:18 /usr/openv/netbackup/bin/nbevtmgr
root     42177     1  0 Aug22 ?        00:22:41 /usr/openv/netbackup/bin/nbaudit
root     42284     1  0 Aug22 ?        00:00:03 /usr/openv/pdde/pdag/bin/mtstrmd
root     42289     1  0 Aug22 ?        15:43:43 /usr/openv/netbackup/bin/nbemm
root     42301     1  0 Aug22 ?        04:43:57 /usr/openv/netbackup/bin/nbrb
root     42343     1  0 Aug22 ?        00:17:26 /usr/openv/netbackup/bin/bprd
root     42348     1  0 Aug22 ?        00:02:22 /usr/openv/netbackup/bin/bpcompatd
root     42351     1  0 Aug22 ?        00:33:56 /usr/openv/netbackup/bin/bpdbm
root     42359     1  0 Aug22 ?        02:09:42 /usr/openv/netbackup/bin/nbjm
root     42386     1  0 Aug22 ?        00:23:40 /usr/openv/netbackup/bin/nbpem
root     42445 42386  0 Aug22 ?        00:01:14 /usr/openv/netbackup/bin/nbproxy dblib nbpem
root     42454     1  0 Aug22 ?        00:48:43 /usr/openv/netbackup/bin/nbstserv
root     42502     1  0 Aug22 ?        00:21:16 /usr/openv/netbackup/bin/nbrmms
root     42700     1  0 Aug22 ?        04:02:54 /usr/openv/netbackup/bin/nbsl
root     42716     1  0 Aug22 ?        00:42:42 /usr/openv/netbackup/bin/nbim
root     42746 42351  0 Aug22 ?        00:06:44 /usr/openv/netbackup/bin/bpdbm
root     42771     1  0 Aug22 ?        04:53:06 /usr/openv/netbackup/bin/nbars
root     42795 42359  0 Aug22 ?        00:01:33 /usr/openv/netbackup/bin/nbproxy dblib nbjm
root     42822     1  0 Aug22 ?        00:05:04 /usr/openv/netbackup/bin/bmrd
root     42845     1  0 Aug22 ?        00:02:41 /usr/openv/netbackup/bin/nbvault
root     42848     1  0 Aug22 ?        00:10:38 /usr/openv/netbackup/bin/nbcssc -a NetBackup
root     42875     1  0 Aug22 ?        00:16:27 /usr/openv/netbackup/bin/nbsvcmon
root     42895     1  0 Aug22 ?        00:05:03 /usr/openv/netbackup/bin/bmrbd
root     43075 42386  0 Aug22 ?        00:00:23 /usr/openv/netbackup/bin/nbproxy dblib nbpem_cleanup

MM Processes
------------
root     42335     1  0 Aug22 ?        00:05:27 vmd

Shared Symantec Processes
-------------------------
root      2835     1  0 Jul19 ?        00:45:02 /opt/VRTSpbx/bin/pbx_exchange

This is the output. I can see only error in last line.

Please help out if you find any difference.

Does proc_netbackup is not separate process? i thought it is.

As per your update i came to know that if any daeomn/process didn't run this alert will appear. Does my understanding right?

[Marianne]

I found this article (from NBU Admin Guide 1) that seems to indicate that   ENABLE_CRITICAL_PROCESS_LOGGING  is enabled manually.

https://www.veritas.com/content/support/en_US/doc/18716246-126559472-0/v102811279-126559472

[sa01985]

Hello marriane,

thank you for your repy.

Shall i enable this logs in master server. because alert is throwing for master server.

After logs enable what logs need to collected to diagnoise the issue.

[Marianne]

@sa01985

I was wondering if this setting was ALREADY enabled and thus causing additional messages/alerts.

I Googled the proc_netbackup message and came across this article.
So, my suggestion is to check if this type of logging was enabled.

My guess would be bpduplicate - there were 24 processes at the time that you ran bpps. 
Also a large number of nbproxy - we see 17 processes. 

Can your master and/or media servers actually handle this kind of load?

 I wanted to suggest that you log a call with Veritas Support, but you have selected version 7.6 as NBU version, which reached EOSL more that 6 months ago.

[Nicolai]

Where from do you get this error message ?

e.g. /var/log/messages, opscenter, monitoring software etc.

proc_netbackup is not a seperate Netbackup process.

[sa01985]

We got alert from alert monitoring tool.

[sa01985]

We doesnt have support because it was 7.6 version. Looking forward for solution for this alert.

Can we ignore alert or does need to check any other logs. Please suggest.

[Marianne · Accepted solution]

No sure about @Nicolai, but I have never seen this message. 
So, I will not be able to tell you how to solve this.

You need to find out from the monitoring software where this message is coming from.
Maybe the software is 'complaining' about the number of NBU processes.

I do not see any problem with the NBU processes.
The message also seems to be 'Informational', not an error.

[Nicolai]

That question is difficult to answer since we can't see if Netbackup is working or not. Are backup executed during the night in Netbackup ?

I would advice you to go to the monitoring team, and ask them, what missing process the monitoring tool alerts you about. 

Best Regards

Nicolai

[Nicolai · Accepted solution]

I see nbatd running, are you using Netbackup Acess Control ?

[sa01985]

I told team to stop alerts. Didnt find the failure.

[Marianne]

There is nothing wrong with NBU. Rather with the monitoring software.