Unable to open archived items in shared mailboxes
Hi all, when someone has a shared mailbox open in their Outlook, they are unable to open archived items in that mailbox, even if they have full permissions. Opening the message brings up a banner that says; "This item has been archived by Enterprise Vault Click here to view the original item" Clicking on that does nothing. "Allow Script in Shared Folders" is set to 'Force On' in all desktop policies (has always been like that). Environment is: Enterprise Vault 10.0.3 Exchange 2010 SP3 RU1 Clients are Outlook 2007 on XP and 2010 on Win 7 Any ideas are much appreciated.Solved8.7KViews1like4Comments
Enterprise Vault Tab Missing in Outlook 2010
After installing Enterprise Vault addin 11.1.3474 on client win 8.1 desktop,I dont see Enterprise vault tab in outlook. I dont know why this is happening ? Allthough in add and remove programs it shows as installed, below is the screenshot: Even in outlook it shows as enabled, below is the screen shot: EV log gives below information in %temp%\ev_client_log_20150528154030: 28/05/2015 10:10:30.926[4052][H]: Log file created (level 1). 28/05/2015 10:10:30.930[4052][H]: LoadSettingsFromHiddenMessage com_error: 0x80004005 28/05/2015 10:10:30.931[4052][H]: User has never been enabled. 28/05/2015 10:10:31.463[4052][H]: FUI: Not loading UI as action map is empty. Is the user enabled? Please let me know what Im supposed to do so that I can get Enterprise Vault tab in outlook client. I dont have any access to Enterprise Vault server so I dont know if anything needs to be done from server side... Expecting your answer for this issue.Solved8.6KViews0likes4Comments
EV Proxy between sites
Hello there, We have one AD/Exchange Organization spanning multiple physical sites enabled for archiving with EV. Are you aware if you can use one EV server as proxy for OWA/OA access across two sites part of the same EV Directory. I want to mention that the two sites are configured as separate EV sites within the Directory. Thanks, Giulio8.4KViews0likes5Comments
Enterprise Vault SQL Server Fragmentation
Dear All, I got the warnning about SQL tables have one or more indexes with a fragmentation level of more than 30%. What should I do? To rebuild index in SQL server? Is there any maintenace task I would need to do on SQL Server? Thanks Best regards, ElroySolved7.7KViews0likes10Commentsconfiguring IIS to use compatibility mode in Internet Explorer (IE10)
Hi @ all, is there any possibility to configure the IIS on the EV Server, so that every user automatically use the compatibility mode if they open ArchiveExplorerUI.asp? Thanks for all reply. ThorstenSolved6.7KViews0likes6Comments
Indexing service does not start - Event ID 41293
Hello guys, unfortunately since the weekend our indexing service is not willing to come up. It is failing with event ID 41293. For sure there are a lot of possible solutions, but none of the troubleshooting digest seem to fit to our case. https://support.symantec.com/en_US/article.TECH211545.html We already restarted the service, theserver and all further EV servers (3 servers in total, one for FSA, one for indexing, one for mail archiving), but there is no change. An unexpected error has occurred. Error Summary: Indexing Service start up error Error Details: The exception [rights-execute] was thrown. Reference: ServiceBaseEx::Run Stack Trace: at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.ReThrowAsTypedFaultExceptionIfAppropriate(FaultException faultEx) at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.Invoke[TResult](Expression`1 method, String server) at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.Invoke[TResult](Expression`1 method) at Symantec.EnterpriseVault.Indexing.Common.IndexingWCFProxy`1.Invoke[TResult](Expression`1 method) at Symantec.EnterpriseVault.Indexing.IndexingEngine.Index EngineProxy.RepositoryListXml() at Symantec.EnterpriseVault.Indexing.IndexingEngine.Index EngineIndexingEngine.GetIndexVolumeNames(Boolean filterInvalidNames) at Symantec.EnterpriseVault.Indexing.Admin.IVMetadataSync.PerformSync(String metadataPath, Boolean isCompleteSync) at Symantec.EnterpriseVault.Indexing.Admin.IndexingEngineMonitor.PerformIVMetadataSynchronization(IndexAdminService indexAdminservice) at KVS.EnterpriseVault.Common.ServiceBaseEx.ContinueOrAbortStartup(Action action) at Symantec.EnterpriseVault.Indexing.Admin.IndexAdminService.OnPerformStartup(Boolean HotRestart) at KVS.EnterpriseVault.Common.ServiceBaseEx.Run() For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=10.0.4.0&build=10.0.4.1189&error=V-437-41293 Does anyone of you got an idea about this? Thanks in advance for your help. Kind regards, ChristianSolved6.4KViews0likes7Commentsenterprise vault is unable to retrieve this archived item 8.0.4
Hi I have a client who cannot retrieve his e-mails from VV. from archive explorer the files are opening correctly. I opened his profile on a new computer, used cached mode exchsnge and gave the VV time to synchronize. After it gives the "synch complete" I'm trying to open an item through VV and get the scroll bar of :trying to locate the item" and in the end it opens and I get "enterprise vault is unable to retrieve this archived item. there was a problem opening this item. please try again later" I run a client DTRACE and don't realy know what is it I;m looking for there. in the KVS folder i have the DatabaseList.ini but it's empty, so I guess it's related. BTW - antivirus in not scanning the folders on the storage.Solved5.8KViews0likes8Comments
SQL server on a Domain Controller.. Cannot Connect to SQL server
Dear Experts, Please let me know if I can host SQL server on a Domain controller. SQL version is SQL2008R2 and OS is 2008R2 DC. The directory service is running on EV server. EV is EV10 on win2008R2. regards,Solved5.5KViews1like4Commentsuser mailbox not archiving, has archive, not showing as provision group member (but is)
Strange issue here, we have a report that shows the sizes of user mailboxes and noticed that one user was creeping up the list pretty quickly. I looked into his account yesterday and noticed that nothign had been archived out of his mailbox since may of 2012. I checked on the vault server and he DOES have an archive. I was able to browse the archive and see all the mail that was archived pre-May 2012. When I check the archiving status report, his entry looks like 'user, Joe' below. My regular users look like 'working,account' Mailbox Name Archiving State Mailbox Type Provisioning Target Provisioning Group User, Joe Enabled User mailbox Unspecified Unspecified Working,Account Enabled User mailbox Domain\Enterprise Vault Enabled Email Archiving Default When I check his account in AD, he is a member of the provisioning group that we target (we just have 2 groups, 0 day and a regular enabled policy). If I do a synchronization run in report mode, and try to select mailboxes, I dont see his mailbox in the list. If I try to run the enable mailbox wizard, I dont see his mailbox in the list (not sure if thats the right thing to do) I am not sure the right sequence of steps to get this to re-associate. It seems like vault has lost track of where his mailbox is in exchange? I ran through the troubleshooting guide here: https://www-secure.symantec.com/connect/articles/troubleshooting-mailbox-will-not-archive-enterprise-vault The account is not hidden from the GAL, its not disabled. Thanks for any thoughts you can provide!Solved5.2KViews2likes20Comments
Unable to start EV Indexing - configuration error - HR-Access is denied
I am having issues with an Enterprise Vault 10.0.4 server unable to start the "Enterpris Vault Indexing Service". After enabling a "Search and Indexing trace" when starting the service, I found that there is a problem with access, but I am not able to figure out where to set it. The server was working at 10.0.2, but after the upgrade I am not able to start the indexing. There can also be other changes to the operation system causing this. Here i a part from the trace: [8524] (w3wp) <8728> EV:L WinHttpRequest::OnCallback. WINHTTP_CALLBACK_STATUS_HEADERS_AVAILABLE. Status code=401 [8524] (w3wp) <8728> EV:H WinHttpRequest::OnCallback. . Is the service running? [8524] (w3wp) <8728> EV:H WinHttpRequest::OnCallback exit. ERROR HR=0x80070005. [8524] (w3wp) <8728> EV:M WinHttpRequest::Callback from WinHttp. pRequest->OnCallback failed with HR=0x80070005. Calling pRequest->OnResponseComplete. [8524] (w3wp) <8728> EV:M IndexQueryServerRequest: OnResponseComplete - HR=Access is denied. (0x80070005) [8524] (w3wp) <8040> EV:L IndexQueryServerRequest: WaitForSingleObject returned 0. [8524] (w3wp) <8040> EV:M Response received. Result = Access is denied. (0x80070005), Status = 401 [8524] (w3wp) <8040> EV:H CIndexQueryServerSearch::Search2. Request FAILED HR=0x80070005. [8524] (w3wp) <8040> EV:L WinHttpRequest::Shutdown entry. Closing Winhttp handle [8524] (w3wp) <8040> EV:L WinHttpHandle: Closing handle. [8524] (w3wp) <8040> EV:L WinHttpRequest::Callback from WinHttp. Code=0x800, context=0x1B48E410 [8524] (w3wp) <8040> EV:L WinHttpRequest::OnCallback. WINHTTP_CALLBACK_STATUS_HANDLE_CLOSING. [8524] (w3wp) <8040> EV:L WinHttpRequest::Shutdown. Handle closed. Waiting for callbacks to complete. [8524] (w3wp) <8040> EV:L WinHttpRequest::WaitForCallbacksFromWinHttpToFinish entry. Max wait = 60000ms [8524] (w3wp) <8040> EV:L WinHttpRequest::Shutdown exit. [8524] (w3wp) <8040> EV:L ~WinHttpRequest entry. [8524] (w3wp) <8040> EV:L ~WinHttpRequest exit. [8524] (w3wp) <8040> EV:L WinHttpHandle: Closing handle. [8524] (w3wp) <8040> EV:L WinHttpHandle: Closing handle. [8524] (w3wp) <8040> EV:M CIndexSearch2::PerformSearch request failed. Attempt:1 ArchiveId:16B537344F3147A4D9AED65EDB6482D771110000fsvaultgjo|hr=Access is denied. (0x80070005) [8524] (w3wp) <8040> EV:H CIndexSearch2::PerformSearch Search failed with 'normal' error: hr=Access is denied. (0x80070005). [8524] (w3wp) <8040> EV:L CIndexSearch2::FinalRelease [8524] (w3wp) <8040> EV:L CAuthHelper::Reset Cancel registration? True CancelId: 12077152 [8524] (w3wp) <8040> EV-H {Common.DTraceExceptionAndVEID} Exception: Access is denied. (0x80070005) Info:VEID:16B537344F3147A4D9AED65EDB6482D771110000fsvaultgjo Diag: Type:System.UnauthorizedAccessException ST: at KVS.EnterpriseVault.Interop.IndexSearch2Class.Search(String bsQuery, Int32 startResult, Int32 maximumResults, String reserved)| at DesktopClientCacheWeb.SyncPoint.SimpleIndexQuery(String archiveVEID, Int32 snumToQuery)| at DesktopClientCacheWeb.SyncPoint.GetSyncPoint(String syncSlot, String archiveVEID, Int32 lastSyncPoint)| at DesktopClientCacheWeb.SyncPoint.Page_Load(Object sender, EventArgs args) Inner:None [8524] (w3wp) <1804> EV-L {Slot.Page_Load} Slot.Page_Load [8524] (w3wp) <1804> EV-L {Slot.ReleaseSyncSlot} Slot.ReleaseSyncSlot - SlotID: 48d8ff9c-6b05-4f0a-b334-32fea7356b20, VEID:16B537344F3147A4D9AED65EDB6482D771110000fsvaultgjo [8524] (w3wp) <1804> EV:L {CAutoJournalAccessor::ReleaseSyncSlot} (Entry) [8524] (w3wp) <1804> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40] [8524] (w3wp) <1804> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine [8524] (w3wp) <1804> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success (0)] [8524] (w3wp) <1804> EV:M CAutoStorageOnline::CreateObject - Calling VaultCoCreateInstanceEx [8524] (w3wp) <1804> EV:L {VaultCoCreateInstanceEx} CLSID [{957FF4B4-162B-4708-843A-0134868699B4}] Server Name [fsvaultgjo.company.loc] Used Server Name [fsvaultgjo.company.loc] Num of attempts [1] Total elapsed [0.002s] Result [Success (0)] [8524] (w3wp) <1804> EV:M CAutoStorageOnline::CreateObject - Checking MULTI_QI.hr [2412] (EVIndexAdminService) <8888> EV-H {ServiceBaseEx.OnStart} Waiting for some more time for Indexing Service to start. Start time[23:05:40], Log Time[23:06:00], Elapsed Time[00:00:32.2289802 ms] [8524] (w3wp) <1804> EV:L {CClientAuthenticate::GenAuthString:#361} Generating auth string... [8524] (w3wp) <1804> EV:M ClientAuthHelperImpl::GenAuthString Authentication Type: Currently impersonated user Client:(null) ==> AuthToken:SRNOGJO048.company.loc xM1R***** I hope someone can help. Regards Gunnar@AteaSolved5.1KViews1like16Comments
EV Proxy between sites
Hello there, We have one AD/Exchange Organization spanning multiple physical sites enabled for archiving with EV. Are you aware if you can use one EV server as proxy for OWA/OA access across two sites part of the same EV Directory. I want to mention that the two sites are configured as separate EV sites within the Directory. Thanks, Giulio