Event 6281 IStorageOnlineOpns (0x80072afc)
In a call with Symantec we found the cause of these errors.
- In the enterprise vault server event was the above mentioned error.
Could not obtain the computer name on which to query for an IStorageOnlineOpns interface The requested name is valid, but no data of the requested type was found. (0x80072afc)
- In the IIS log of the server was the following 500 error for GetVaultInformation.aspx.
YYYY-MM-DD HH:MM:SS EV-IP-Address POST /EnterpriseVault/GetVaultInformation.aspx x=evoutlookext&evhost=https://FQDN/EVAnon 443 %domain%\%username% IP-Adress EnterpriseVaultOutlookExt-V10.0.2.1210 500 0 0 4734
We figured out that the user had two MDC files on the desktop computer pointing to the same archive ID. In my cases the vault cache did not update properly.
Generally when the user adds the archives of other users to be stored in the local vault cache, there are multiple MDC files. But the name of the MDC files will be different for each user added. In our case, the names of the MDC files were the same; the only difference was a (1) at the end of the name, e.g.:
1BA8B85F435531F4188E23A9BC308973B1110000servername.mdc 1BA8B85F435531F4188E23A9BC308973B1110000servername (1).mdc
That was leading to an error and the Vault Cache did not update properly. We have no idea how on 6 users' desktops out of multiple thousand the MDC file could be created twice. The EV client is not doing that in any possible way. If you want to rename the MDC file, the file extension should be named to .old. All other processes as in a VC reset, all vault cache related files (incl. MDC files) will be deleted.
We did a VC reset and the problem disappeared.
