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adeelarifbhatti's avatar
adeelarifbhatti
Level 4
10 years ago

Backup exec agent

Hi,

I upgrade my appliance to 3600.R3 and it was upgraded successfully. I further installed via live update SP1 and hotfix-225092. Now when I upgraded the agent on virtual machine it was upgraded and it changed its colour to blue, but it still has the arrow over it showing that it has some update, version numbr of agent is 14.1.1786.1068. The problem is when it runs the backup job it stay stuck on "Discoverying resources". I have tried taking its backup as physical server and via V-center, in both the cases it had the same problem.

 

Could you tell me what is wrong ?

 

Regards

 

Agents
Backing Up
Backup and Recovery
Backup Exec 3600 Appliance
Installing
Upgrade
Virtualization
Windows Server (2003-2008)
  • CraigV's avatar
    CraigV
    10 years ago

    ...try removing the agent and reinstalling it.

    Otherwise, consider a manual installation of the RAWS agent.

    Thanks!

  • adeelarifbhatti's avatar
    adeelarifbhatti
    10 years ago

    I un-installed the agent, removed the server from backup exec and then added it again into backup exec, which I guess push the new agent again and this solved the problem !

     

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  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...have you restarted the remote server at all? If not, do so and try again.

    Thanks!

  • adeelarifbhatti's avatar
    adeelarifbhatti
    Level 4
    10 years ago

    Hi,

    offcourse I did it, more than 3 times. And also tried to update the agent again due to the error shown but error doesn't go away !

     

     

    Regards

     

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...try removing the agent and reinstalling it.

    Otherwise, consider a manual installation of the RAWS agent.

    Thanks!

  • adeelarifbhatti's avatar
    adeelarifbhatti
    Level 4
    10 years ago

    Hi,

     Where could I get the installation file for agent for 3600R3 ? I have agent's for 3600R2. Did you mean install the old agent and then again upgrade it ?

     

    Regards

  • adeelarifbhatti's avatar
    adeelarifbhatti
    Level 4
    10 years ago

    I un-installed the agent, removed the server from backup exec and then added it again into backup exec, which I guess push the new agent again and this solved the problem !