Forum Discussion

msolovey's avatar
msolovey
Level 3
10 years ago

Symantec Appliance 3600. Backup VMs from vCenter.

Hello!

When I back up virtual machine from VMWare vCenter, it doesn't appear in my backup and restore tab. 

So, backup completes successfully, but I can't restore VM, because I don't see it in backup and restore tab.

I can add this VM manually, but in this case Backup Exec sees the VM as a physical box and adds the virtual server to the selection list as a physical server. Similar to this http://www.symantec.com/connect/blogs/backup-exec-2012-virtual-servers-show-physical-selection-list

What's the proper way to add VM as a Virtual Server to Symantec Backup Exec to use all benefits of GRT?

I read this article http://www.symantec.com/business/support/index?page=content&id=howto74443 and did what it says.

Backing Up
Backup and Recovery
Backup Exec 3600 Appliance
Not Applicable
Virtualization

12 Replies

Sort By
Replies have been turned off for this discussion
Show More
  • msolovey's avatar
    msolovey
    Level 3
    10 years ago

    Thanks for reply! I've installed all the latest updates to appliance. 
    I can describe all the roadmap. 
    Case A.
    1. I added my vCenter server to Symantec.
    2. I set up backup Job for one of my VMs.
    3. I started the backup job. 
    4. Server was successfully added to Backup and Restore tab as VM server. 
    5. I installed Symantec agent to my VM.
    In this case everything works like it should! I see my VM as virtual server (with blue icon) in my Backup and Restore tab. I can use GRT and I can restore whole VM.

    Case B.
    1. I added my vCenter server to Symantec.
    2. I installed Symantec agent to my VM.
    3. I set up backup Job for one of my VMs.
    4. I started the backup job. 
    5. Server was successfully added to Backup and Restore as a physical server! 
    In this case everything doesn't work as I expect! I expect to see my virtual machine as a Virtual server but not physical server in Backup and Restore tab. Similar to https://www-secure.symantec.com/connect/forums/full-vm-restore-guest-alternatre-location I can restore whole VM but I can't use GRT.

    Case C.
    1. I added my vCenter server to Symantec.
    2. I installed Symantec agent to my VM.
    3. I set up backup Job for one of my VMs.
    4. I started the backup job
    5. Server was successfully added to Backup and Restore as a physical server! 
    6. I removed Symantec agent from my VM
    7. I removed all backups and all Jobs from Symantec connected with my VM. 
    8. I recreated backup Job for my VM.
    9. I started the backup job again
    10. Backup completed successfully, but server didn't appear in Backup and Restore tab at all!

    Question!
    How can I add my server as a Virtual server to Backup and Restore tab. FQDN doesn't work for me.
    Thank you!

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...is the appliance fully patched with the latest service pack and any subsequent patches?

    Thanks!