How to update Backup Exec Remote Agent For Windows System_

Push install updates: In BE console, click on Tools->Install Agent and media server on other server->

select the remote server and enter credentials when prompted.

Local install: Copy RAWS32 or RAWSx64 folder to the remote server and run setupaa.cmd

Thanks for reply

I tried this but no result for this version upgrade.

After I open Tools > Install Agent and Media Server on the other server there are several servers with BE RAWS installed and message at each item "...there are no upgrades required at this time".

Should I understand that BE media server doesn't recognize the difference between versions 13.0.5204.114 on the media servers vs. 13.0.5204.109 on the agent? Is updated needed?

Hi

It is always part of best practisce to have remote agent version on same level as Media server. So yes whenever you update any patches on Media server then updating remote agent also should be done so that they are on same patch level & if the backup job are failing with remote agent connection lost error then it would be always good to check remote agent on Media server & remote server

Now about remote agent not getting updated is it happening on many server or one particular server also about when you update remote agent manually what error you are getting could you post that please

Yes, I agree so I want teh Agents on the same patch level.

The same patch elvel exists on all servers with BE RAWS.

I tried to copy RAWSx64 folder and run it on the target server... but no result - the version has not been changed after install! It looked like RAWSx64 package was of the same patch level (lower 13.0.5204.109) as was installed before.

By the way... media server is fully updated.

Hi

You can try uninstalling remote agent on affected remote server & then copy the rawsx64 folder & msxml folder on C drive of the remote server & then please run setupaa64.cmd which will bring the cmd applet & will stay there for a while once it disappers please check the remote agent version again & let me know

Thanks

I've tried that before and tried again moment ago - no result. Agent version stayed the same 13.0.5204.109.

Hi

In that could you please post the bkupinst.log from C-program data-symantec-backupexec-logs folder

So that can have look of what might be the issue

Thanks

Yes, of course, thank you for invlovment! Find it attached please.

sorry, this one is the most recent

sorry, need to leave the office... come back later