Report generation failed in DLO 7.6

Hi,

We have Symantec DLO 7.6 running on MS Windows 2012 R2.

We are trying to generate reports rom the DLO console...but none of the reports were generated...

The following error were shown.

**************************************

An error occurred while running reports”Failed Backup”. Please, check that the reports file “DLOfailedbackup_en_rdll” is correctly installed 0x8000fff)

 

************************************

I have done the following from the below KB articles.

http://www.symantec.com/docs/TECH223498

But , that did not worked...

Little required...

Thanks.