Forum Discussion

tocals's avatar
tocals
Level 4
13 years ago

evbaadmin error - HTTP Error 500.0 - Internal Server Error

Hi all, I'm installing a new test enviroment with Discovery Acelerator is happining the error 500 when I try open the configuration page.

Below some lines of IIS trace

 

ModuleName IsapiModule
Notification 128
HttpStatus 500
HttpReason Internal Server Error
HttpSubStatus 0
ErrorCode 2147942593
ConfigExceptionInfo  
Notification EXECUTE_REQUEST_HANDLER
ErrorCode %1 is not a valid Win32 application. (0x800700c1)
Discovery Accelerator
Error messages
Information Governance
Installing
  • TonySterling's avatar
    TonySterling
    13 years ago

    EVNoob isn't the original poster, he was just sharing with the OP how he resolved a similar issue.

    Anyhoo, this should fix the issue:

    EVBAAdmin page produces Error 500

    Article:TECH174292  |  Created: 2011-11-13  |  Updated: 2013-02-05  |  Article URL http://www.symantec.com/docs/TECH174292

     

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    What version of EV and DA?

    What is the OS of the DA server?

    Is EV seperate from DA or are they on the same server?

    Does the Accelerator Admin service start?  Are there errors in the EV application log?

  • tocals's avatar
    tocals
    Level 4
    13 years ago

    Hi  Tony, thanks for our interest

     

    What version of EV and DA?

    10.0

    What is the OS of the DA server?

    2008 R2 Enterprise

    Is EV seperate from DA or are they on the same server?

    same server (test enviromnent)

    Does the Accelerator Admin service start?  Are there errors in the EV application log?

    All services started, no application logs errors

     

    Others EV applications pools in IIS are working without problems, only DA is presenting problems.

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    So when you go to http://localhost/ EVBAAdmin you get the 500 error or is it web site not found?

    Are you logged in as the VSA?  Did you do the install as VSA?

    You might want to look at the Troubleshooting section of the Install guide.  It has some helpful steps.

  • EV_N00b's avatar
    EV_N00b
    13 years ago

    I found there was an extra handler mapping (AFAIK), in my case it was AboMapperCustom-53843.  There was another identically configured one that was named AboMapperCustom-53842.  Since the error I received when opening the website referenced the AboMapperCustom-53843 entry, I removed it.  I could then open the site without the 500.0 error.  Hope that helps.

  • idaman22's avatar
    idaman22
    Level 4
    13 years ago

    If that resolved the issue, i.e. removing the etxra handler mapping, please mark your last email as the solution, so the thread gets acknowledged as resolved. Also if you would care to post the steps taken to remove theextra mapping, the community would benefit from that too. Thanks!

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    EVNoob isn't the original poster, he was just sharing with the OP how he resolved a similar issue.

    Anyhoo, this should fix the issue:

    EVBAAdmin page produces Error 500

    Article:TECH174292  |  Created: 2011-11-13  |  Updated: 2013-02-05  |  Article URL http://www.symantec.com/docs/TECH174292

     

  • Paul_C_'s avatar
    Paul_C_
    Level 3
    13 years ago

    Some tips

    Load software with the vault account

    make sure authenticated users have full control  win/temp and win ms .net folders

    (may have to take ownership)

    make sure with Win 2008 server  UAC off-win firewall off

    make sure the iis 6 is loaded along with 7

     make sure after install, it created the EVBAADMIN web site

    see if you can open from there

    otherwise  load "Fiddler" web debugger -will help solve the mystery