Forum Discussion

storch's avatar
storch
Level 2
11 years ago

Error Enterprise Vault error when trying to open attachment from archive item. Getonlineattachmentfilesize 0xC0041B0f

One of our Evault user is experiencing issue when trying to open attachments from his archive. When he tries to open the attachment, it launches internet explorer and it comes up with the following...
Enterprise Vault
Error messages
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • GabeV's avatar
    GabeV
    11 years ago

    Hello Storch,

    Take a look at the event viewer and see if you see any Storage or DCOM errors. Restart the Storage Service and verify if you get any errors or warnings related to the service or any components related. Then, restart the Enterprise Vault server to see if the issue is fixed. If that's the case, you might need to to open a case with support for further assistance.

storch's avatar
storch
Level 2
11 years ago

Hello,

I've looked at the event logs as you suggested and found errors from Storage. Prior to this we had to restart the Evault server because the EV services are stopping by itself. We thought that the attachment issue will be resolved by the restart but it didn't. We then found out that the drive C of the server are running out of disk space from time to time so we cleaned up the drive and restarted the server again. It fixed the issue with EV services keeps stopping as well as the attachment issue.

Thanks all for your help and suggestions! :)