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russianro's avatar
russianro
Level 4
13 years ago

EV 10 : Enterprise Vault Indexing Service problem

Hi,

Hope that someone can help me i search a while but without any success. I have a fresh new installation of Enterprise Vault in a VMware envoirment and now i have only 4 enabled mailbox. I tryied to upgrade my vmware tools and it restart EV services and than the VM. Now my Enterprise Vault Indexing Service is not starting and i have the following event id:

Eventid 41335 and 41370

The Enterprise Vault installation is currently in maintenance mode and consequently unable to process your request. Maintenance mode was initiated because [System Administrator requested shutdown]. (ID: CORE_MAINTENANCE_MODE)

and Event id 41312

The Indexing Service could not complete all the required startup routines: Starting Index Engine failed. Service will be stopped.

 T

Thanks,

Configuring
Enterprise Vault
Error messages
Information Governance
Installing
Troubleshooting
  • TonySterling's avatar
    TonySterling
    13 years ago

    Take a look at this technote.  There are loads of topics:

     

    Enterprise Vault 10.0 Indexing Key Topics

    Article: HOWTO58947  |  Created: 2011-08-15  |  Updated: 2012-02-03  |  Article URL http://www.symantec.com/docs/HOWTO58947

     

    This one should help you out:

    HOWTO65752 Demo: How to Manage Enterprise Vault 10.x Indexing

  • russianro's avatar
    russianro
    Level 4
    13 years ago

    Tony,

    Thanks for you fast answer . In the end i was able to start the service after i had renamed 2 files in C:\Program Files (x86)\Enterprise Vault\EVIndexing\maintenance-mode and C:\Program Files (x86)\Enterprise Vault\EVIndexing\bin\maintenance-mode. how can i see if the service is running ok?

    Thanks

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Take a look at this technote.  There are loads of topics:

     

    Enterprise Vault 10.0 Indexing Key Topics

    Article: HOWTO58947  |  Created: 2011-08-15  |  Updated: 2012-02-03  |  Article URL http://www.symantec.com/docs/HOWTO58947

     

    This one should help you out:

    HOWTO65752 Demo: How to Manage Enterprise Vault 10.x Indexing

  • russianro's avatar
    russianro
    Level 4
    13 years ago

    Tony,

    Thanks for you answer. Another question :) after that problem i saw that nothing is archiving on my mailboxes and if i'm trying to run the task on select mailboxes i have no Mailboxes found but i have enabled 3 mailboxes on that server.

    Alex