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jpergola329's avatar
jpergola329
Level 5
10 years ago

expiry report reporting false items

ev 8 sp3
have an issue where the users expiry report is falsely reporting items that are going to expire, see the attached example.
the user has an email that's in a folder with a retention of 15yrs, when you open the email and do properties on it, it shows the correct retention, see attached.
when i look at the retention of the top level folder it shows the correct retention, when you look at the sub folder it doesnt show the retention catageory.
any help would be great.
thanks

 

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  • TonySterling's avatar
    TonySterling
    10 years ago

    Well the technote I referenced indicates it is an issue with the following versions so I would expect it to have the same results until you upgrade to EV 10.

    • 9.0.5, 9.0.4, 9.0.3, 9.0.2, 9.0.1, 9.0
    • 8.0 SP5, 8.0 SP4, 8.0 SP3, 8.0 SP2, 8.0 SP1, 8.0

    Running the Expiry report in Outlook shows items beyond the expiry days when using ItemGranularityOnly indexing.

    Article:TECH71858  |  Created: 2009-01-25  |  Updated: 2014-07-31  |  Article URL http://www.symantec.com/docs/TECH71858

     

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  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    First, you are still on EV 8??  You are way behind and should consider upgrading ASAP.

    I believe this might be causing your issue, if it is upgrading to EV 10 should fix it based on the Products affected in the this Technote:

    Running the Expiry report in Outlook shows items beyond the expiry days when using ItemGranularityOnly indexing.

    Article:TECH71858  |  Created: 2009-01-25  |  Updated: 2014-07-31  |  Article URL http://www.symantec.com/docs/TECH71858

    Can you confirm you have ItemGranularity set?

    How to enable SchemaType also known as ItemGranularityOnly

    Article:TECH50331  |  Created: 2007-01-04  |  Updated: 2014-05-14  |  Article URL http://www.symantec.com/docs/TECH50331
  • jpergola329's avatar
    jpergola329
    Level 5
    10 years ago

    tony,

    thank you for your response.

    yes we are set to 1 in the registry.

    i know, were on e 8 still..just a few behind, lol. we are unsure what were going to do yet, upgrade or maybe go with office 365, were throwing ideas around a bit.

    i have been working with tech support and i think going up to sp5 will fix the issue, just to get us by.

    thank you very much again.

     

  • jpergola329's avatar
    jpergola329
    Level 5
    10 years ago

    ok we applied the sp5 and the hotfix and are getting the same results?

    could it be a coding issue in the expiry report file, what file is it using? that might be reporting the item false.

    i beleiev it uses the searcho2k.asp, if so we have a custom one that was built for us by symantec services.

    everything matches, the retention all around, folder, item, and in sql, 

     

  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    Well the technote I referenced indicates it is an issue with the following versions so I would expect it to have the same results until you upgrade to EV 10.

    • 9.0.5, 9.0.4, 9.0.3, 9.0.2, 9.0.1, 9.0
    • 8.0 SP5, 8.0 SP4, 8.0 SP3, 8.0 SP2, 8.0 SP1, 8.0

    Running the Expiry report in Outlook shows items beyond the expiry days when using ItemGranularityOnly indexing.

    Article:TECH71858  |  Created: 2009-01-25  |  Updated: 2014-07-31  |  Article URL http://www.symantec.com/docs/TECH71858