Forum Discussion

Vipul_Desai's avatar
Vipul_Desai
Level 4
10 years ago

Indexing Issue

Dear All, We are facing issue in one of the Journal Index Volume. We found From the rebuild report file, 102 and 106 errors and followed the technote http://www.symantec.com/business/support...
Enterprise Vault
Error messages
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • JesusWept3's avatar
    JesusWept3
    10 years ago

    well are you absolutely sure it needs to have indexing reinstalled?
    I mean how frequest are these errors? are any items getting indexed or are all the items timing out or deemed unable to be added to the index etc?

    For the index reinstallation, you would follow that article, probably best to do it on the passive EV Server first, then after the reinstallation completes, fail-over so its now the active server and try again and see if that resolves your situation, and if it does, you can then follow the same steps on your other EV Server

    But before that I would be interested in seeing if a regular Index Synchronization throws the same errors again or not

Ben_Watts's avatar
Ben_Watts
Level 6
10 years ago

IF you decide you want to reinstall the Indexing Engine you will need to take the Indexing 'Service' offline at some point to rename/delete the IndexMetaData folder as that will be shared between the nodes.

My suggestion would be:-

1) Take Indexing,www Offline

2) Follow technote on Node 1

3) Follow technote on Node 2

4) Bring Indexing Online again (This should bring www back online too but check it anyway)

 

BUT as JW said, are you sure Reinstalling the Indexing Engine will fix that issue.

It doesnt take a long time to do that but it isn't something that should be undertaken as one of the first steps of 'investigation' to be honest.