psuttill
15 years agoLevel 4
Not able to "Run Now" archive task on certain users
I have multiple users that I would like to run the archive task on their mailboxes specifically but when I either filter by available mailboxes or by user names the users are not there. They have vaults and archives that they can access and manually archive. In the provisioning reports their status is enabled. Everything looks totally right to me. There is no events in the logs that would show otherwise.
I also do not think the scheduled runs are hitting these users either anymore actually.
I am running EV 7.5
Thanks for your help
I also do not think the scheduled runs are hitting these users either anymore actually.
I am running EV 7.5
Thanks for your help
- Have you moved users around from different Exchange Server?
Are those users in a provisioning group?
I think this has occurred in the past where mailboxes were not provisioned for a couple weeks and they get marked as deleted.
You could update them in sql.
USE EnterpriseVaultDirectory
UPDATE ExchangeMailboxEntry
SET MbxExchangeState = '0' WHERE MbxExchangeState = '1'