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Didn't know that this issue was public. I came here just to post the issue and solution i came up with.
Today i encountered this issue in a customer running 11.0.1, Outook 2013 x64 on 64 bits OS. Initially i was looking in different directions since they had a lot of changed in their infrastructure in the past month but after discarding other factors i suspected it was related to Outlook scripting functionality.
After creating the following keys the user can retrieve the original email:
REG_SZ
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
DWORD
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
The location of the registry keys shall respect the Outlook/Office bitness. Use the WOW6432Node folders if 32 bit.
This worked for me. I have tested it on Outlook 2010 and Outlook 2016. Both 32-bit version.
These are the registry keys for 32-bit Office:
Windows Registry Editor Version 5.00
;Outlook 2007
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\12.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\12.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
;Outlook 2010
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\14.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\14.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
;Outlook 2013
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
;Outlook 2016
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\16.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\16.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
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