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James_Slack's avatar
James_Slack
Level 6
11 years ago

PST import failures

Hi,

We have EV10.0.1 on 2008 R2.

We are trying to migrate PSTs in for users who were on an external domain/exchnage. They have been migrated in to our Exchange 2010 environment and have mailboxes and Vault archives.

Some of the users have gone through without issue (we have had the odd fail all the time, 1 in 10 PSTs), but now they all seem to fail, the last 20+ - could be coincidence though.

Looking at one user, it reports that the failure was because of the PST migration policy... but it doesn't shy why exactly.

(Migration Report in 1st post)

Any ideas please?

Thanks - James

Configuring
Enterprise Vault
Error messages
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • Frank_Beck's avatar
    Frank_Beck
    11 years ago

    This line is relevant - "Items moved to mailbox: 614 (of 614)"

    Have you taken a look at one of the mailboxes to see which items were copied into the mailbox rather than having shortcuts created (this this is enabled)?

    Take a look at the message class of the items - they may not be covered by the archiving policy assigned to the mailbox.
     

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  • EdLacey's avatar
    EdLacey
    Level 5
    11 years ago

    A PST containing only Deleted Items folder and an archiving policy is set to not archive Deleted Items?

  • James_Slack's avatar
    James_Slack
    Level 6
    11 years ago

    Nope, we do use Deleted items too.

    Would it report as a failure if it was unable to update shortcuts in the mailbox if it was unable to do that?

     

  • Frank_Beck's avatar
    Frank_Beck
    Level 4
    11 years ago

    This line is relevant - "Items moved to mailbox: 614 (of 614)"

    Have you taken a look at one of the mailboxes to see which items were copied into the mailbox rather than having shortcuts created (this this is enabled)?

    Take a look at the message class of the items - they may not be covered by the archiving policy assigned to the mailbox.