Solved - "An administrative policy prevents you from viewing this item in the Reading Pane"
Michelle,
See the ReadMeFirst documentation for EV 10.0:
http://www.symantec.com/docs/DOC4441
In the Administration Console, the default value for the Exchange Virtual Vault advanced setting Show content in Reading Pane is now When in Vault Cache.
Show content in Reading Pane can only have the value Always show content if the following conditions apply:
- You have upgraded from a release earlier than Enterprise Vault 10.0.
- In the earlier release, Show content in Reading Pane had the value Always show content.
Always show content is no longer available in the Modify Setting dialog. So if Always show content is the current value and you change it, you cannot go back to it.
Always show content is no longer available because it can result in excessive downloading of the content of items. It is still possible to set the registry value VVReadingPaneContent to the value 2 (that is, the reading pane always shows the header and content of the item that is selected in Virtual Vault). We recommend that you do not set VVReadingPaneContent to the value 2.
See the following for applying the registry key:
http://www.symantec.com/docs/HOWTO27866
I hope this helps.
