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Shriiyer's avatar
Shriiyer
Level 3
10 years ago

Unable to access placeholders from file share of EMC Celerra

Hi,

We have installed and Configured Enterprise Vault 10.0.4 on Windows 2012 R2.

EV is configured to archive the files from the file server (EMC Celerra).

We are successfully able to archive and the placeholders are getting created but we get different errors while accessing different file type, the screen shot is added as an attachment.

We are able to baccess the Internet shortcuts and the files from Archive Explorer.

We are also able to recall the actual files from FSA utility.

We keep receiving the following error in the celerra logs:

2014-10-21 12:18:11: DHSM: 3:[bnpns120] Could not get HTTP response from HTTP server; status code - 1002 Authentication scheme not supported

2014-10-21 12:18:11: MGFS: 3:[bnpns120] error direct read block 0 of entry 122, status 28 - InternalError

No Error messages are logged on the EV server's Event Viewer.

Have anyone faced such issues?

 

Archiving
Enterprise Vault
Error messages
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • Shriiyer's avatar
    Shriiyer
    10 years ago
    Hi All,
     
    Please find below troubleshooting steps performed for this issue.
     
    We verified the settings and got to know below configuration on their EMC Celerra
     

    [nasadmin@xxxx120CS0 ~]$ fs_dhsm -connection EVTEST -info

    EVTEST:

    state                = enabled

    offline attr         = on

    popup timeout        = 0

    backup               = passthrough

    read policy override = none

    log file             = on

    max log size         = 10MB

     cid                 = 0

       type                 = HTTP

       secondary            = http://serverev.IN.xxx.xxxxx/EnterpriseVault

       state                = enabled

       read policy override = full

       write policy         = full

       user                 = admxxx@xxx.xxx.xxxxx

       options              = cgi=n

     

    [nasadmin@xxxNS120CS0 ~]$

     

    We were able to brows the above location (http://serverev.xx.xxx.xxxxx/EnterpriseVault) on EV server

    We confirm that Basic Authentication was enable on EV server
    We noticed below error on Celerra

     

    2014-11-13 18:08:21: DHSM: 3:[bnpns120] Could not get HTTP response from HTTP server; status code - 1002 Authentication scheme not supported

    2014-11-13 18:08:21: MGFS: 3:[bnpns120] error direct read block 0 of entry 102, status 28 - InternalError

     

    We then disabled the Windows Authentication and things started working fine

    We then changed the sequences on NTLM on windows authentication and confirm that we are able to access the PH fine.

     

    Now we are able to access placeholder from celerra file server.

     

10 Replies

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  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    check to see if basic authentication enabled in IIS on your EV server

  • Shriiyer's avatar
    Shriiyer
    Level 3
    10 years ago
    We enabled basic authentication and restarted the IIS still the issue persists.
  • Shriiyer's avatar
    Shriiyer
    Level 3
    10 years ago
    We enabled basic authentication and restarted the IIS still the issue persists.
  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    i found this thread which walks through some troubleshooting steps. maybe it'll help? https://community.emc.com/thread/130024?start=15&tstart=0

  • Shriiyer's avatar
    Shriiyer
    Level 3
    10 years ago

    We had seen this article and enabled the basic authentication in IIS but the issue persists.

  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    understood but it provided some specific EMC troubleshooting steps. what was the outcome of those?

  • Shriiyer's avatar
    Shriiyer
    Level 3
    10 years ago
    Hi Andrew, Thanks for your reply. Kindly find the output of the command as below [nasadmin@XXXNS120CS0 ~]$ fs_dhsm -connection EVTEST -create -type http -secondary http://serverev.xx.xxx.xxxxx/EnterpriseVault -user admrajeshg@XXXX.XXX.xxxxx -password ***** -cgi n EVTEST: state = enabled offline attr = on popup timeout = 0 backup = passthrough read policy override = none log file = on max log size = 10MB cid = 0 type = HTTP secondary = http://serverev.xx.xxx.xxxxx/EnterpriseVault state = enabled read policy override = full write policy = full user = admrajeshg@xxxx.xxx.xxxxx options = cgi=n
  • Shriiyer's avatar
    Shriiyer
    Level 3
    10 years ago

    Hi Andrew,

    Kindly find the output of all the EMC commands which we ran as below.

    [nasadmin@BNPNS120CS0 ~]$ fs_dhsm -modify EVTEST -state enabled
    EVTEST:
    state                = enabled
    offline attr         = on
    popup timeout        = 0
    backup               = passthrough
    read policy override = none
    log file             = on
    max log size         = 10MB
     
    Done
     
    ---------------------------------------------------------------------------------------------------------
     
    [nasadmin@BNPNS120CS0 ~]$ server_http server_2 -append dhsm -users evuser -hosts 10.192.80.180
    server_2 :
    DHSM FACILITY CONFIGURATION
      Service name       : EMC File Mover service
      Comment            : Service facility for getting DHSM attributes
      Active             : False
      Port               : 5080
      Threads            : 16
      Max requests       : 300
      Timeout            : 60 seconds
      ACCESS CONTROL
        Allowed IPs        : 10.192.80.180
        Authentication     : digest ,Realm : DHSM_Authorization
        Allowed user       : evuser
      SSL CONFIGURATION
        Mode               : OFF
        Persona            : default
        Protocol           : default
        Cipher             : default
     
     
    ---------------------------------------------------------------------------------------------------------
     
    [nasadmin@BNPNS120CS0 ~]$ server_http server_2 -service DHSM -start
    server_2 : done
    DHSM FACILITY CONFIGURATION
      Service name       : EMC File Mover service
      Comment            : Service facility for getting DHSM attributes
      Active             : True
      Port               : 5080
      Threads            : 16
      Max requests       : 300
      Timeout            : 60 seconds
      ACCESS CONTROL
        Allowed IPs        : 10.192.80.180
        Authentication     : digest ,Realm : DHSM_Authorization
        Allowed user       : evuser
      SSL CONFIGURATION
        Mode               : OFF
        Persona            : default
        Protocol           : default
        Cipher             : default
     
    ---------------------------------------------------------------------------------------------------------
     
     
    [nasadmin@BNPNS120CS0 ~]$ fs_dhsm -connection EVTEST -create -type http -secondary http://serverev.IN.NET.INTRA/EnterpriseVault -user admrajeshg@apac.net.intra -password ***** -cgi n
    EVTEST:
    state                = enabled
    offline attr         = on
    popup timeout        = 0
    backup               = passthrough
    read policy override = none
    log file             = on
    max log size         = 10MB
    cid                 = 0
       type                 = HTTP
       secondary            = http://serverev.IN.NET.INTRA/EnterpriseVault
       state                = enabled
       read policy override = full
       write policy         = full
       user                 = admrajeshg@apac.net.intra
       options              = cgi=n
     
    ----------------------------------------------------------------------------------------------------------------
     
    [nasadmin@BNPNS120CS0 ~]$
    [nasadmin@BNPNS120CS0 ~]$ fs_dhsm -connection EVTEST -info
    EVTEST:
    state                = enabled
    offline attr         = on
    popup timeout        = 0
    backup               = passthrough
    read policy override = none
    log file             = on
    max log size         = 10MB
    cid                 = 0
       type                 = HTTP
       secondary            = http://serverev.IN.NET.INTRA/EnterpriseVault
       state                = enabled
       read policy override = full
       write policy         = full
       user                 = admrajeshg@apac.net.intra
       options              = cgi=n

  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    if all those tests check out then you might be best off opening a ticket at this point

  • Shriiyer's avatar
    Shriiyer
    Level 3
    10 years ago
    Hi All,
     
    Please find below troubleshooting steps performed for this issue.
     
    We verified the settings and got to know below configuration on their EMC Celerra
     

    [nasadmin@xxxx120CS0 ~]$ fs_dhsm -connection EVTEST -info

    EVTEST:

    state                = enabled

    offline attr         = on

    popup timeout        = 0

    backup               = passthrough

    read policy override = none

    log file             = on

    max log size         = 10MB

     cid                 = 0

       type                 = HTTP

       secondary            = http://serverev.IN.xxx.xxxxx/EnterpriseVault

       state                = enabled

       read policy override = full

       write policy         = full

       user                 = admxxx@xxx.xxx.xxxxx

       options              = cgi=n

     

    [nasadmin@xxxNS120CS0 ~]$

     

    We were able to brows the above location (http://serverev.xx.xxx.xxxxx/EnterpriseVault) on EV server

    We confirm that Basic Authentication was enable on EV server
    We noticed below error on Celerra

     

    2014-11-13 18:08:21: DHSM: 3:[bnpns120] Could not get HTTP response from HTTP server; status code - 1002 Authentication scheme not supported

    2014-11-13 18:08:21: MGFS: 3:[bnpns120] error direct read block 0 of entry 102, status 28 - InternalError

     

    We then disabled the Windows Authentication and things started working fine

    We then changed the sequences on NTLM on windows authentication and confirm that we are able to access the PH fine.

     

    Now we are able to access placeholder from celerra file server.