NBU 7.1.0.2 - cannot connect to robotic software daemon (42)

Hi Mark,

here the ouput:

from the master:

 root@rozrhbckb01 :/usr/openv/volmgr # nbemmcmd -listhosts
NBEMMCMD, Version:7.1
The following hosts were found:
server             rozrhbckb01
master             rozrhbckb01
media              rozrhbckp01
Command completed successfully.
root@rozrhbckb01 :/usr/openv/volmgr # nbemmcmd -getemmserver
NBEMMCMD, Version:7.1
These hosts were found in this domain: rozrhbckb01, rozrhbckp01

Checking with the host "rozrhbckb01"...
Checking with the host "rozrhbckp01"...

Server Type    Host Version        Host Name                     EMM Server         
MASTER         7.1                 rozrhbckb01                   rozrhbckb01        
MEDIA          7.1                 rozrhbckp01                   rozrhbckb01        

Command completed successfully.
root@rozrhbckb01 :/usr/openv/volmgr # 

from media:

 root@rozrhbckp01 (global) # nbemmcmd -getemmserver
NBEMMCMD, Version:7.1
These hosts were found in this domain: rozrhbckb01, rozrhbckp01

Checking with the host "rozrhbckb01"...
Checking with the host "rozrhbckp01"...

Server Type    Host Version        Host Name                     EMM Server         
MASTER         7.1                 rozrhbckb01                   rozrhbckb01        
MEDIA          7.1                 rozrhbckp01                   rozrhbckb01        

Command completed successfully.
root@rozrhbckp01 (global) # 

from media server host properties:

Regards, Martin

can you run tpconfig -l on the Master Server please

one other thought - you dont have a firewall on the new Master do you that is blocking comms with the Media Server (or vice versa)?

Hi Mark,

yes there is a firewall but we have open the ports which nbu use. Here is the output:

 root@rozrhbckb01 :/var/tmp/nbu_7102 # tpconfig -l
Device Robot Drive       Robot                    Drive  Device  Second
Type     Num Index  Type DrNum Status  Comment    Name  Path  Device Path
root@rozrhbckb01 :/var/tmp/nbu_7102 # 

It's a little bit crazy because we have only install nbu on a new server and want to add an existing media server. i just try to reninstall nbu and try it again but with the same result. But now we have another problem:

I dont know what's goes wrong. Normally it should be easy to add an existing media server to a master server.

Regards, Martin

I am assuming you have 1556 in your firewall list?

If so then very tempted at this point to do the following:

First turn off the firewalls temporarily

1. delete the drives

2. delete the robot

3. delete the media server from EMM (nbemmcmd -deletehost)

4. remove the media server from Master Host properties

5. restart netbackup on master

6. retarst netbackup on media server

7. add media server to master host properties

8. add media server to EMM (nbemmcmd -addhost)

9. restart netbackup on master

10. run device config wizard

11. cross fingers and see what happens

12. if it works turn firewalls back on to see if it stops working

The syntax to set a Media Server as "active for tape" is as follows:
nbemmcmd -updatehost -machinename <media_server> -machinestateop set_tape_active -machinetype media -masterserver <master_server>
 

http://www.symantec.com/docs/TECH56911
 

A 1-character difference in hostnames always catches me... ...

What happens if you kill vmd on media server and start it with 'ltid -v'?

Please check /var/adm/messages on media server as well as PBX log on master for errors.

Have you verified correct bp.conf entries on master and media server?

It seems your master has multiple NICs - what about the media server? Can you verify that same subnet is used for commes between master and media server?

Have you tried 'bpclntcmd -ip <hn>' and 'bpclntcmd -ip <ip-address>' in all directions as well as 'bptestbpcd -host <server-name> -verbose -debug' in all directions?

Please ensure that you have admin log folder on master and media server. Connection attempts at server level will be logged in admin log.

Hi all,

we could solve the problem. Thanks for all your help. Now we run the catalog restore but it run since last evening 5 p.m.! How long does a restore of a catalog normally take?

Can i check the progress via command line or what else can i do? It still hang on the same position. Is it possible the cancel the restore?

Regards, Martin

Extreme/excessive measures?

If you chose to do a full recovery (images and EMM) it will take a long time, depending on images database size.

You can 'tail' the restore log on the master server. Look for something like this:

/usr/openv/netbackup/logs/user_ops/root/logs/Recover#######.log

Hi all,

good news. The migration to the new Hardware was sucessful. The catalog recovery needs about 30 minutes for a full restore. Now we're have to cleanup the catalog!

@Mark: What is the best way to do that?

Thanks ...

Regards, Martin