Forum Discussion

cyclingcpa's avatar
cyclingcpa
Level 4
11 years ago

SSR 2013 VProConsole stopped working

    I just installed 2013 SSR desktop and have defined 2 backup jobs that have worked fine. Windows 7 Pro 64 bit SP1 6.1.7600.16385 Cannot open program from system tray or task bar. Get thi...
Backup and Recovery
SSR 2013
Symantec Event
System Recovery
System Recovery console-UI
Windows 7
  • cyclingcpa's avatar
    cyclingcpa
    11 years ago

    To all,

    Solved!

    After persevering here and with Satheesh it turns out the "user.config" file was corrupted. Please see

    http://www.symantec.com/business/support/index?page=content&id=TECH168236 and section "Solution."

    Thanks to Satheesh and all who offered help.

    Bob

TRaj's avatar
TRaj
Level 6
11 years ago

Go to the task manager , kill the process of VProconsole.exe

Go to C:\Program Files\Symantec\SSR\Agent\ Double click on VProTray and let know if the Icon is visible and running fine

Restart the service of SSR and Symtrack service and only then launch the console for SSR ( note please do not run VProtray and immideately launch SSR console )

Hope this helps !