SSR 2013 VProConsole stopped working

Question

&nbsp;
&nbsp;
I just installed 2013 SSR desktop and have defined 2 backup jobs that have worked fine.
Windows 7 Pro 64 bit SP1 6.1.7600.16385
Cannot open program from system tray or task bar.
Get this error.&nbsp;SSR 2013 VProConsole stopped working
Error is attached.
Ghost 15 completely removed in add/remove programs.
I am dead in the water here.
Thanks.
Bob
&nbsp;

cyclingcpa · Accepted Answer

To all,
Solved!
After persevering here and with Satheesh it turns out the "user.config" file was corrupted. Please see
http://www.symantec.com/business/support/index?page=content&amp;id=TECH168236 and section "Solution."
Thanks to Satheesh and all who offered help.
Bob

traj · Answer

Go to the task manager , kill the process of VProconsole.exe
Go to C:\Program Files\Symantec\SSR\Agent\ Double click on VProTray and let know if the Icon is visible and running fine
Restart the service of SSR and Symtrack service and only then launch the console for SSR ( note please do not run VProtray and immideately launch SSR console )
Hope this helps !

cyclingcpa · Answer

Hi to All,&nbsp;
I hope this narrows down the VProConsole Stopped Working issue.
Latest error message 1/24/14 4:27 PM EST
See Screen shot attached
Contents here:
Details
&nbsp; &nbsp; Data
&nbsp; &nbsp; &nbsp; &nbsp; System.Collections.ListDictionaryInternal
&nbsp; &nbsp; Inner Exception
&nbsp; &nbsp; &nbsp; &nbsp; Root element is missing. (C:\Users\Bob\AppData\Local\Symantec_Corporation\VProConsole.exe_Url_kxlpbdmblx3qv0os45znoa34bnjedjqv\11.0.1.0\user.config)
&nbsp; &nbsp; Message
&nbsp; &nbsp; &nbsp; &nbsp; Configuration system failed to initialize
&nbsp; &nbsp; Source
&nbsp; &nbsp; &nbsp; &nbsp; System.Configuration
&nbsp; &nbsp; Stack Trace
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;at System.Configuration.ConfigurationManager.GetSection(String sectionName)
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;at System.Xml.Serialization.TempAssembly..ctor(XmlMapping[] xmlMappings, Type[] types, String defaultNamespace, String location, Evidence evidence)
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;at System.Xml.Serialization.XmlSerializer..ctor(Type type, String defaultNamespace)
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;at Symantec.UI.UsageAnalysis.Util.DeserializeFromXml[T](String path)
&nbsp; &nbsp; Target Site
&nbsp; &nbsp; &nbsp; &nbsp; GetSection
&nbsp;
Still dead in the water here. Would like to wrap this up so I can do a test restore.
&nbsp; &nbsp;&nbsp;
Thanks a bunch.
Bob

traj · Answer

Hi,
You mentioned&nbsp;
Services Running
Symantec System Recovery (automatic)
SymTrackService (manual)
Not running
SymSnapService (manual)
&nbsp;
However , SSR 2013 only has SSR service and SymtrackService.
SymsnapService is the service which remained from SSR 2011 uninstall.
&nbsp;
You can perform a manual the following&nbsp;
1. Disable SymsnapService , restart SSR and symtrackService and check if the console works.
2. Try to connect to the console from a different machine&nbsp;
If you have SSR on a different machine , then go to SSR console -&gt; Computers ( On the very top ) -&gt; Add the computer ( Faulty machine ) -&gt; Try to launch the console after adding and check if this works.
&nbsp;
Hope this helps !
&nbsp;

cyclingcpa · Answer

Hi Traj and all,&nbsp;
Still getting error "SSR 2013 2013 VProConsole has stopped working."
Still looking for solution and dead in the water here. Per your comments above:
For background I am former Ghost 15 user. Did Ghost 15 use SymSnapService?
SymsnapService is not running. See screen shot attached.
Both services Symantec System Recovery (Automatic) &nbsp;and SymtrackService (Manual) were stopped and started. Both show "started."
I have only one PC.
Looking forward to a solution so I can test restore.
Thanks.
Bob
&nbsp;
&nbsp;
&nbsp;
&nbsp;

cyclingcpa · Answer

Hi to All,
So still looking for a solution here.&nbsp;
I would prefer to solve this on the forum if possible. See the post 1/23 for error message.
Anyone else have any thoughts?
Should I open a case?
Thanks very much.
I appreciate your time.
Bob

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SSR 2013 VProConsole stopped working

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