0xe000fe30 - A communications failure has occurred.

[Jason_Pearce_2]

We're running Backup Exec 10 v5484 on a Windows 2000 SP4 server. The server it's trying to connect to is a Windows 2003 SP1 server with port 10000 TCP open for Bacup Exec. We are not using Advaced File Open.

We're getting this error:

--------------------------
Job Completion Status
Job ended: Monday, August 08, 2005 at 11:05:06 PM
Completed status: Failed
Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors

For additional information regarding this error refer to link V-79-57344-65072
--------------------------

We've restarted both machines and reinstalled Remote Agent on the 2003 machine to no resolve. V-79-57344-65072 does not pertain to our issue.

[Asma_Tamboli]

Hi,


What all is being backed up?

Please refer to the following document if you are backing up exchange resources:

"A communications failure has occurred" (a000fe30 HEX or e000fe30 HEX) is reported during a failed backup job

http://support.veritas.com/docs/255814

Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.

[Russ_McGinley]

I get the same error, but in the job that I get the error in, I don't back up any exchange servers. I do that with another job, and it works fine.

[Renuka_-]

Hello,
In tools>options>network and firewalls please check the option to use any available network interface.
Check if you have any alerts in the alerts tab during this backup.

Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

NOTE : If we do not receive your reply within two business days, this post would be marked assumed answeredand would be moved toanswered questions pool.


--------

[Russ_McGinley]

On my server, that option is already selected. I did however push the latest agent out to the server that it identified as having a problem with, so I'll see if that helps.

[tejashree_Bhate]

Hello,


Please update so that we can continue further troubleshooting.

Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.


Thanks.

[Jason_Pearce_2]

Using BackupExec 10.0 v5484 on a Windows 2000 server, I continue to get the following errors when backing up a Windows 2003 server:

Server - IMIS
AOFO: Started for resource: "\\IMIS\Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.

Job Completion Status
Job ended: Monday, September 26, 2005 at 10:13:46 AM
Completed status: Failed
Final error: 0xe000fe30 - A communications failure has occurred.
Final error category: Server Errors

For additional information regarding this error refer to link V-79-57344-65072


Errors
Click an error below to locate it in the job log
Backup- IMISV-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.

[James_Ingram]

for starters upgrade to build 5520 with SP1 - usually best to test on the latest build and sp.

are you running norton antivirus? if so, check:

http://seer.support.veritas.com/docs/257796.htm