11D will not install :(

[Mark_Goldsborou]

Hi,

I have a server which had version 8.6 installed we then installed 10d okay but when we try to install 11D it reports that it has detected an old version 8.x

Error below
Install has detected Backup Exec 8.x or previous version on server1. Upgrading to Symantec Backup Exec (TM) 11d for Windows Servers is not supported.
V-225-170: Install has detected Backup Exec 8.x or previous version on server1. Upgrading to Symantec Backup Exec (TM) 11d for Windows Servers is not supported. ***To search for information about this error, click here
Upgrade state set to 9


I have tried uninstalling the old version and doing a clean install and still the same error

[Philip_Pearson]

I believe that you should have put on 9 then 11, skipping 10.

[Mark_Goldsborou]

But I could not even install it when I uninstalled the old version

[Carlos_Arras]

I'm having the same problem, but I installing a fresh copy of BE 11d on a new test server. I'm installing it as a demo. It stops when it tries to install the SQL DB. It shows the progress and it just stays like that for several ours then it finished with the error: "wizard was interrupted before BE could be completely installed.

[Philip_Pearson]

Looks like you need a freash install then

[DanielBickford]

All,
On the last screen of the install is a link to view the install log. In 11d, the install log is written in XML format, and should have errors written in red with a link to an install error code. Click the link to see if we already have a knowledgebase article on the error.
If not, please post the error codes you are receiving and I will research the error and post a soslution.
Thanks,
Daniel

[Mark_Goldsborou]

Sorry I have not got the log file. but this was the error
Error below

Install has detected Backup Exec 8.x or previous version on server1. Upgrading to Symantec Backup Exec (TM) 11d for Windows Servers is not supported.
V-225-170: Install has detected Backup Exec 8.x or previous version on server1. Upgrading to Symantec Backup Exec (TM) 11d for Windows Servers is not supported. ***To search for information about this error, click here
Upgrade state set to 9

I clicked on the link and their was no articles on the error

[Carlos_Arras]

-
Backup Exec for Windows Servers Environment Check 2.0 for RETALIX-ITTEST

Summary

Computer Environment Checks
Backup Exec Environment Checks

RETALIX-ITTEST
-
1
Administrator Privileges
The account used to log on has administrator privileges.
1
Passed
Back to top

-
22
Windows Domain Check
This computer is a member of the RWN domain.
1
Passed
Back to top

-
2
Operating System Version Check
The operating system Microsoft Windows 2003 Service Pack 1 meets the minimum requirements for Symantec Backup Exec.
1
Passed
Back to top

-
4
Backup Exec Version
Symantec Backup Exec is not installed on this computer.
1
Passed
Back to top

-
23
Symantec AntiVirus Check
This computer is protected by Symantec Antivirus.
1
Passed
Back to top

-
3
MDAC Version
MDAC version 2.82.1830.0 is installed on this computer.
1
Passed
Back to top

-
5
Port Availability
1
All tested ports are available.
Passed
Back to top
-
-
Port 10000 is currently open.
OPEN

-
Port 3527 is currently open.
OPEN



-
24
DHCP
This computer has DHCP enabled. Dynamically changing IP addresses may cause issues with Backup Exec. For more information on this topic, click here.
2
Warning
Back to top

-
Local Hard Drive Information
1
A local drive with sufficient space to install Backup Exec was found. If you select additional Backup Exec options to install, more space will be required on the drive.
6
-
-
C:\
(Disk free space: 5262 MB)
1


Passed
Back to top

-
26
System Drive Check
The default installation drive for Backup Exec, C:\Program Files\Symantec\Backup Exec, is not encrypted or compressed
1
Passed
Back to top

-
Microsoft SQL Server and SQL Express
7
Microsoft SQL Server/Express is not installed on this computer.
1
Passed
Back to top

-
25
Backup Exec MSDE 2000 Check
Symantec Backup Exec is not installed on this computer.
1
Passed
Back to top

-
8
Cluster Configuration
This computer is not part of a cluster.
1
Passed
Back to top

-
9
Terminal Services
This application is not being run in a Terminal Services client, but Terminal Services are running on this computer.
1
Passed
Back to top

-
10
Remote Agent for Windows Systems
The Backup Exec Remote Agent for Windows Systems is not installed.
1
Passed
Back to top

-
11
Advanced Open File Option
The Backup Exec Advanced Open File Option is not installed.
1
Passed
Back to top

-
13
CPU Speed
The processors for this computer execute at 2791 MHz.
1
Passed
Back to top

-
14
Total System Memory
The total system memory for this computer is 1247 MB.
1
Passed
Back to top

-
16
**"Passed" is an indication that your current hardware configuration is recognized by Symantec Backup Exec for Windows Servers. To ensure your device is certified for use with Symantec Backup Exec, check the Device Compatibility List on the support site here or here.

Tape Device Information
1
This computer does not have tape devices attached.
Passed
Back to top

-
17
Microsoft Internet Explorer Version
Microsoft Internet Explorer version 6.0.3790.1830 is installed on the computer.
1
Passed
Back to top

-
18
64-bit Operating System Test
This computer does not have a 64-bit operating system.
1
Passed
Back to top

-
20
Windows Server Service Check
The Windows Server service is currently started.
1
Passed
Back to top

-
21
Backup Exec License Keys
Symantec Backup Exec is not installed on this computer.
1
Passed
Back to top

-
29
Short File Name Check
Short file names are enabled.
1
Passed
Back to top

-
27
Filter Manager Check
The Filter Manager is installed on this computer.
1
Passed
Back to top

-
28
WMI Check
No errors were detected in WMI.
1
Passed
Back to top

-
Final Results
Required User Actions
Additional Information
-
No Backup Exec actions are necessary for a proper install.

-
No actions are required of the user to properly install Backup Exec.

[DanielBickford]

Mark,
As mentioned before, 11d cannot be upgraded from 8.x. Is your server clean now, or are you trying to upgrade from 8.x?
If you are trying to upgrade from 8.x, then you need to either uninstall and reinstall fresh, or upgrade to 9 or 10 and then 11.
If you are starting with a fresh server, the you will need to log a support case to track down why 11d thinks there is 8.x on the system.
Thanks,
Daniel