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Veritas.com
Support

2012 backup fails

ghodges
Not applicable

‎10-10-2012 05:43 AM

I have two servers out of 20 that refuse to be backed up. I get the following errors:

Final error: 0xe000959a - An attempt to take a snapshot of a virtual machine failed because it was unable to quiesce an application.
 

V-79-57344-33899 - The resource could not be backed up because an error occurred while connecting to...
 

This happens on full and incremental backups. I have done the re-install the agent, restrarting services, reboot computers, turned off snapshot, recreated the job and installed all the fixes I can find. One reference says this issue was fixed in 2010 R2 but it did not seem to carry through to 2012.

The two servers are VMware connected to a SAN, Windows 2008 R2. I have been evaluating Backup Exec 2012 for two weeks now and this is not helping make the sale.

Thanks,for any help

ghodges

 

 

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2 REPLIES 2

Jaydeep_S
Level 6
Employee Accredited Certified

‎10-10-2012 06:48 AM

1. A test to confirm snapshots are working correctly within the virtual environment is to run a snapshot from inside vCenter/vSphere client.

-  Remove the check from "Snapshot the Virtual machine's memory"
-  Check option "Quiesce guest file system."
-  Review the VSS logs on the guest C:\Program Files\Symantec\Backup Exec\RAWS\VSS Provider\logs.
 

2. Verify if either VMWare Snapshot provider or Backup Exec Snapshot provider is used. If yes, remove both.

http://www.symantec.com/docs/TECH130940

http://www.symantec.com/docs/TECH129864

 

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