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Veritas.com
Support

9.1 SBS and Exchange 2003 "access denied".....very frustrating.

540202751
Level 2

‎01-20-2005 01:32 PM

Does anyone out there have a clear-cut, sure thing, guaranteed to work method for setting up Backupexec 9.1 to successfully backup the exchange mailboxes, IS and public folders while using a domain admin account?

I have followed every article on this site, on MS's KB and a variety of suggestions from Google and cannot get any of them to work. Every time I try to select the mailboxes or public folders I get "access denied" and i'm prompted to re-select an account with permissions.

I am no stranger to Exchange and Backup Exec. I've done a good 30 installations using this combo and have never experienced the difficulties that I'm having with SBS2003 and BE 9.1 SBS. Thanks.
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6 REPLIES 6

Darpan_Thaker
Level 5

‎01-20-2005 10:36 PM

Hi there,

As a preliminary step, verify that unique name mailbox is created for logon account used to backup the Exchange server and that mailbox is no hidden in Global Address list.
Also ensure that logon account has Full Exchange Administrator permission.

You may find following technotes useful to resolve the issue:

http://support.veritas.com/docs/256313
http://support.veritas.com/docs/242606
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Abhinav_Bindroo
Level 6

‎01-25-2005 10:36 AM

No replied for 3 days
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541520831
Not applicable

‎01-25-2005 01:16 PM

Exact same error I am getting, except it is exchange 2000 on a win2k server. I tried the 2 links above, but they did not work.

The strange thing is that it WAS working. As far as I know, nothing changed, except a reboot, and now it is not connecting with the system account.
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542604315
Not applicable

‎01-27-2005 10:05 AM

Me too. Windows 2003 & BackupExec 9.1 here, same thing. No changes (except possibly a minor windows update or two) and then a reboot and every backup since then has had these access errors. http://support.veritas.com/docs/266075 looked promising, but our configuration already did and still does meet the listed suggestions.
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557107541
Level 2

‎02-07-2005 03:28 AM

Did anybody solve the problem? I have the same problems since some days. The strange thing is, that it WAS working...
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557107541
Level 2

‎02-07-2005 04:22 AM

http://forums.veritas.com/discussions/thread.jspa?forumID=18&threadID=40339&messageID=4340067㥣

“Actually, I figured out the problem. It's simply that when I was doing some
account maintenance, I checked the "hide account from address lists" on the
backup account so it wouldn't show up on our Global Address List (some of
my users have complained about people on the list who aren't really people).
This simple action caused the backup to fail (and caused the issue with
not being able to open the mailboxes).”
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