Access Denied to System State

[chasetompkins]

Hi,

I've looked at numerous tech docs regarding permissions and general system state information, but I was unable to solve my problem. I have a small cluster of servers, some Windows 2003, some Windows 2000. On 2 of my 5 servers (2 of 3 Windows 2000 servers) I get access denied errors to the System State. The System State is successfully backed up on the other 3 servers. When I run a test job, I get no errors and the job completes successfully for all 5 servers.

The same domain account is used to backup all 5 servers, yet it fails on 2. This problem started roughly 2 months ago, when one of our servers was rebooted. Upon reboot, the system state backup failed every night. One month ago, another server was rebooted, and the same problem started occurring.

Since then, all the servers have been rebooted at least twice and the error still only occurs with those 2 servers. I'm really stumped, hopefully someone can share some insight.

Thanks.

[Rucha_Abhyankar]

Hello,


Are you getting access deined while backing up the local system state or the remote system state?


Have you tried creating a new user and giving this user domain admin and local admin rights?

If not please try that and do revert in case of further queries.

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[Chase_Tompkins]

It is a remote system state. I will try your recommendation on tonight's backup and hopefully it will work. I will post my findings tomorrow. Thanks.

[Shilpa_pawar_2]

Hi,

Thanks for the reply!

Also refer these technotes:
http://support.veritas.com/docs/238618
http://support.veritas.com/docs/243033

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[Chase_Tompkins]

I've created a new backup account and added it to the local and domain admin groups. This did not solve my problem unfortunately. On 2 of my 5 servers, I still get "access is denied" errors when trying to backup the remote system state of another machine.

[Chase_Tompkins]

I still am unable to properly backup my remote system state on 2 out of the 5 machines, I've tried all solutions provided and viewed all the help docs associated with "access denied" errors.

[Sharvari_Deshmu]

Hello,


What all applications are installed on these 2 servers?

Are you backing up exchange or SQL?

Are the selections visible or grayed out?


Thanks,

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[Chase_Tompkins]

the exchange and SQL servers are being backed up properly. Our problem exists with our Visual Plant server and our local intranet server. These selections are not greyed out, and when a test backup is ran, it completes successfully; however, when the job is actually ran, I get the access is denied errors when backing up the system state of these two servers.

Everything is identical, the same account has access to all of these 5 servers and they are all setup identically in regards to daily backups.

[shweta_rege]

Hello,



Kindly refre the following Document

How to enable support for "Restrict Anonymous" when using Backup Exec 8.6, 9.x, and 10.x for Windows Servers

http://support.veritas.com/docs/238618



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Thanks.