It does not matter if they will even"begin" to help, they never have, not once. As far as our experiance has been, all thier software is completly unsupported. All I have ever recieved is mis-information that contridicted what thier own knowledge base said. For example, I called and spent over 40 minutes on the phone with a tech who assured me that version 11 would work on Vista, so we purchased it. Low and behold, would not even install. The "client" could be installed on Vista, but not the actual server, and that is specifically what we asked him. As to why we still use it? when it work, it does work, and after investing 10s of thousands of dollars in the product, it's not easty to just throw it away and atart over again.
The issue we have is not that big, I will just use the admin account and keep going as we have been. 2 machines is not going to make that much differance, and if it came down to it, I would just use robocopy and a batch script to back up the 2 computers rather then spend another $10,000 to upgrade the whole company to support 2 single machines. Not cost effective and not a good use of our resources.
