Access denied when selecting notes databases located on nt4 server

[Daniel_MORANO_2]

I have a media server v. 9.1 instaled on win2k server on a domain A.
I instaled the license for the lotus notes agent.
I instaled successfully the remote agent v9.1 on the nt4 server located on a domain B.
I can see and backup the local disk of the nt4 server but when I want to select the notes databases I have an access denied. The account is domain admin in the domain B.

Has anyone had the same problem?

Thanks in advance!!!

[Deepali_Badave]

Hello,

Generally, "Access Denied" errors are indication of permissions related
issue. The Backup Exec service account does not have sufficient permissions
to backup the Lotus Domino server.
Refer to the following steps to resolve this issue:
- Make sure that Backup Exec service account is a member of Domain as well
as local administrators group on the respective systems to be backed up.
Remove this account from backup operators group.
- Stop all non essential third party software and Antivirus software
services prior to backup.
If problem still persists, follow the steps below:

1) Close Backup Exec Application.

2) Stop all Backup Exec services.

3) Rename BEWINUI.UNI (Generally located in C:\Program Files\VERITAS\Backup
Exec\NT\Data)

4) If possible reboot server.

5) Start all Backup Exec Services.

6) Start Backup Exec.

7) It should create new BEWINUI.UNI

8) Try backup and verify the results.

Try taking the accessing the same server through User defined selections.

Please update us the result of this issue.


NOTE : If we do not receive your reply within two business days, this post would be marked assumed answered and would be moved to answered questions pool.