Agent for Windows licensing issues

[Mani102]

Hi,

I am running backup exec 2012 and I am having an issue where the licensing is being incorrectly reported by the Symantec Backup Exec License Assessment Tool Report. It has listed one of the servers 4 times under the Agent for Windows and which gives me a does not meet licensing requirements error:

Agent for Windows               N/A            7               8                  No, need 1 licenses

Which is not correct as one of the servers is listed 4 times under the Server/Device name. 

Where can I look to try and rectify this?

[Colin_Weaver · Accepted solution]

The BELAT tool is only a guide and is not used by Symantec to confirm licensing compliance.

As such as long as you can show licenses to cover your remote servers that is enough.

[VJware · Accepted solution]

You are probably facing this known issue - http://www.symantec.com/business/support/index?page=content&id=TECH202138

[Mani102]

Thanks for the fast response. Are you aware if this issue is present is Backup Exec 2014 or is it only releated to 2012?

[VJware]

The only reported cases for this issue were for BE 2012.