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Applying Critical Hotfix 52 (Version 9.1 4691)

Robert_Fisher
Level 2
An error is encountered upon installation:

Error applying transforms. Verify that transform
paths are valid.
3 REPLIES 3

Asma_Tamboli
Level 6
Hi,

Please perform the following steps:

Open Regedit,

1) Highlight each entry under HKEY_Local_Machine\Software\Classes\Installer\Products and check which GUID# corresponds to ProductName=Veritas Backup Exec for Windows Servers

2) Browse to HKEY_Local_Machine\Software\Veritas\Backup Exec\Install, Note down the path for 'Source Path' ^

3) Browse to HKEY_Local_Machine\Software\Classes\Installer\Products, Note down the path for 'Transforms'

The path should be same for both 'Source Path' and 'Transforms', If the value's path does not match for each of the above registry keys, the error applying transforms will occur.

4) Append '\1033.MST' without the quotes to the path value for the second registry key, HKEY_Local_Machine\Software\Classes\Installer\Products\GUID#\Transforms

Try installing the hotfix.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.


NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.


Additional Information :
For information on the recent VERITAS Backup Exec security vulnerabilities, including links to the downloads for the necessary hotfixes, please refer to the following document:
Patch summary for Security Advisories VX05-001, VX05-002, VX05-003, VX05-005, VX05-006, VX05-007

http://seer.support.veritas.com/docs/277429.htm

Robert_Fisher
Level 2
The path values in the registry are as follows:

HKEY_Local_Machine\Software\Veritas\Backup Exec\Install, Note down the path for 'Source Path'

D:\winnt\install\BE


HKEY_Local_Machine\Software\Classes\Installer\Products, Note down the path for 'Transforms'


|D:\winnt\install\BE\1033.mst


I would be guessing as to what changes to make to the
registry that would allow the hotfix to install. What do you
recommend?

Thanks.

Bob Fisher

Chaitanya_Khurj
Level 6
Hello Robert,

You should try and do this.

Append '\1033.MST' without the quotes to the path value for the second registry key, HKEY_Local_Machine\Software\Classes\Installer\Products\GUID#\Transforms

Try installing the Hotfix Now.

NOTE : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.