Authentication failed on connection

[Mike_H]

Hello.

We changed passwords on our admin and service accounts this week.  Since then I cannot get old backup jobs or test jobs to run on remote machines.  The backup services on the backup machine login with this account and password successfully.  The service account I am using is a member of the domain admins group as well as the local administrators group on both the backup server and the remote machine.  The Backup Exec network logon account seems right.  However, when I run a job on a remote machine (I've tried a couple), the jobs almost immediately fail and I get the following messages in the logs:

Final error: 0xa000fe29 - Authentication failed on connection to the server.
Final error category: Security Errors

I've combed through the Symantec forums and it looks like I am doing everything right.  This is Backup Exec version 9.1 running on Windows 2000 Server.  Any help would be greatly appreciated.

Thanks,

Mike H

[Ken_Putnam]

When the backup jobs were setup, did you just connect as the Service Account, or did you specify the Account and Password in the connect as portion of the job setup?

[Mike_H]

Thanks for your reply.

The failure occurs on new jobs, as well as old jobs.  It doesn't matter whether I use the default credentials or if I choose another account.

[Ken_Putnam]

Hmm

Shouldn't make any difference, but try explicitly adding the BackupExec service account to the Admin group on one of the machines and see if it connects

[Ken_Putnam]

Hmm

Shouldn't make any difference, but try explicitly adding the BackupExec service account to the Admin group on one of the machines and see if it connects

[Mike_H]

I did that already before I posted.  It didn't change anything.

[Ken_Putnam]

Got me, then

Sorry