Thanks Tom. That's the kind of stuff I like to hear.
I look forward to seeing it!
While 'as fast as possible' is a laudable goal, speed isn't always numero uno - I don't mind waiting the time required, if I have some confidence that at the end I will get the information/answers/solutions I require. Especially with phone support, where if I am calling them, it's something really important. It doesn't matter how fast you get through to someone, if they lack the knowledge to help you.
Same goes with feature requests, enhancements, etc. Like people asking for Exchange 2007 support - it's not so much that it doesn't have it now, but that there's no info as to when it even might be there.
I appreciate your dialogue. Much better than some of the obviously foreign clueless trolls in the forums :)